Ebi

Five months ago I called to get service re. My Rental softener and water purification system and the need for service. The service showed up and shut off the system and said that someone will contact us to replace the system. Since then I have made number of calls and three more service persons came to my house and each said we dont believe this problem has not been resolved yet, we will bring the equipment and parts and they disappear. Up until now no one has showed up. But they still keep charging me for the service that I am not using. The last communication I was told that this is my responsibility to follow up within 72 hours as the case will be closed automatically. I am very disappointed and very helpless.