rdavidtimmins

We decided to rent out our basement after several years of being empty and install a new shower for the tenant. AtlasCare arrived and after an hour at the house we were advised that they could not install the shower unit but instead told that us that the basement weeping tiles were blocked. So $16,000.00 for installing new pipes and update the plumbing which would take 2-3 days. The crew completed the work however we then faced another expensive issue in re-installing the carpet which was completely torn apart by the plumbers. Based on the original schedule, we had a decent amount of time to have the job completed for the moving date of our new tenant. The next day we checked the work and found that there were puddles of water all over the basement which meant that AtlasCare had to return and repair the problem (Another 2 days extra for repairs and cement drying which did not leave us much time). The job was finally completed but as we feel at an inflated price. Nice people to deal with but we were disappointed at the time it took to complete the job as well as the collateral damage left by the torn up carpeting. The carpet installers which were originally sent over took a look at the damage but then drove off into the sunset so we had to pay a large surcharge for another carpet Pro to come by to fix the mess on the weekend. Our mistake was not getting a second opinion/estimate for this job and we should have requested a more detailed description of the work involved. I as well left the new shower base unit as a template for the plumbers to install the new drain but they missed the mark by about 4 inches which meant I had to build a retainer wall so that it would meet up with the shower base (Another day of work). Below pics of the work completed without carpet. Disappointed overall for this very expensive and time consuming project.

Great job! We had rented out the basement for a specific date well in advance however our plumbing contractor made such a mess which left us only 48 hours to have the carpet re-installed. The new carpet was ripped out by the plumbers and made the reinstallation very difficult however Victorious Carpet repaired and completed the job and were very efficient. We would like to thank Mark and his crew for accepting the job on a last minute basis and would recommend their service to everyone. Thanks again Mark!