Our eaves are installed and working great
Editing a prior review that expressed frustration over communication issues with the company…this review now reflects additional work conducted by Tip Top Trough on our house this summer. We hired Tip Top Trough to replace our eaves system in 2012 - the work was great. We did have communication issues with them when we required fixes in 2017, and had the work done by another company. We needed to have part of the eaves system replaced entirely this summer. While we did have some frustration over the length of time for response, they did get back to us and did a great job at prioritizing our work, advise the best course of action, and replace the section quickly.
- Approximate cost of services:
- $4,000.00
- Company Response
Thank you Alison for allowing us the opportunity to make this situation right. As we told your husband, the 2017 email was sent to an email address from 2012 that is no longer in use. Had you called the office we would have responded right away. When you contacted us again this year, at the same email address we were able to intercept it, but because the address is obsolete it took us a day or so to get back to you. In future, feel free to contact us by phone if we do not respond as quickly as you would like.
Regarding the work that we came out to do this year - this was in grave need as the squirrels had completely chewed through your rafter tails causing the work that we did in 2012 to fall down. It worked out when you were able to coordinate pest control the same day we did the carpentry, eavestroughs, soffit and fascia reconstruction.