We were building a home in west Ottawa, and the builder was using MR Kitchens for all of their new construction homes. Our initial experience was with Earl in the Orleans showroom, and that was generally a very positive experience. Earl took what we liked and turned it into something we love. However, the post installation service has been horrific. HORRIFIC. We are missing 3 doors - one in our kitchen and two in our butler's pantry. We also have one door that is the wrong colour completely in our master bathroom. We are also missing a toekick in the kitchen. 3 times we have taken days off of work for MR Kitchens to come and do the post construction service. Twice they simply didn't show up - no call, no email, no apology. And once they came, but they didn't bring any of the doors that were missing and they didn't bring the missing toekick. They brought one door to replace in the master bathroom, but again it was the wrong colour. I email MR Kitchens and get absolutely no response. There is no phone number to contact the service department. I would absolutely never ever recommend MR Kitchens to anyone purely because of their post build service. Atrocious.
- Approximate cost of services:
- $30,000.00