I purchased a Spec home from Bay West and their choice of flooring came from Nu Way. The upstairs of my home has two colors of carpet. To which Nu Way did nothing about. It's the worst job i have ever seen. Its so heartbreaking as i spent alot of money on my house. Problem number two my hard woods. the finish has come off as i had brought that to their attention when i first moved in. the Owner came and insisted it was contracting and expanding in the home. Year two had Eric out who is their warranty guy (lol what warranty it covers nothing) He spent his whole time complaining on how much this would cost to replace. He scaped up my floors with his fingers took off more of the finsh. My floors are cracked and in some places the finish is completly off and in places that never get used. The entire main floor needs to be replaced. To which i recieved a letter saying that it was my fault how shocking. There have been several people in the area of okotoks whom are un happy with Nu Way flooring. Just read the comments above. if you are wise do not use them you will have to replace you flooring in two years of install. I am considering taking them to court.
- Approximate cost of services:
- $0.00
- Any advice to offer fellow homeowners facing a similar project?
- read the reviews.... they are so important.... Look at your warranties and understand them
- Company Response
Spec Home Purchased: 2009. We are perplexed as to why the homeowner when purchasing the home from the builder did not bring these deficiencies forward prior to as a condition on the purchase of the home. We acknowledge the customer filed carpet and hardwood complaints on March 31, 2009. An inspection was done by our Quality Assurance Technician on April 3, 2009. It was determined the carpet had side to side shading in the bonus room and that some of the seams could be redone. At the time of the inspection the customer was in a hurry to be on a conference call and did not have time to complete the inspection of her hardwood. The seams that needed to be redone were completed on May 19, 2009. For side to side shading of carpet, a specialty company was brought in by the manufacturer to dye the seams. Numerous attempts were made to facilitate the work, as well as numerous appointments were scheduled only to be cancelled by the homeowner. We do not like to leave our service outstanding, so a letter was sent to the customer:
Faso Residence
Okotoks, AB T1S 0C7Dear Mr. & Mrs. Faso:
The manufacturer of your carpet had arranged in May of this year, for a company in Calgary, Carpet Saviour, to correct the colour deviations to the carpet in the bonus room of your home.
In an effort to ensure your customer satisfaction, Karen from Carpet Saviour, has made a number of attempts to contact you.
Please take a moment to call her at ********** or e-mail her at *******************to make an appointment,
If she has not heard from you by September 3, 2009 we will be of the opinion that the service is not needed and we will be closing this file.
Thank you.
Sincerely,
******** ***********
Service ManagerOn September 12, 2009, we contacted Carpet Saviour and the customer was still not in contact to schedule the dye treatement to correct the side to side shading in the carpet. A preliminary inspection of the hardwood was done. At the time of the inspection there appeared to be topical water damage - possibly from the toilet in the half bath, as well as there was condensation at the inside of the front door. There is no warranty on any wood product for water damage. Wood is a porous product and takes on water and will affect its original form. We still had wanted to return with the manufacturer rep to verify if it was a warranty defect or water damage. Numerous attempts were made to schedule an appointment with the customer to have the manufacture rep look at the floor - either no reponse or appointments were cancelled. We made another attempt as recently as February 10, 2012, only to have the customer cancel the day of the scheduled appointment and tell us she would contact us to reschedule. She still has not made any attempts to reschedule. If we are given the opportunity to investigate a service concern, we make all attempts. Both parties need to work together.
Currently Nu-Way continues to be in good standings with Baywest Homes.