Action Home Services

We had our backyard done this past summer by Action Home Services and we would like to provide some feedback and opportunity for others to read our review. Of note, this is an objective review. My wife and I found AHS through home stars and we were not disappointed.

Our project included a complete renovation of our backyard including:

Demolition:
Removal of all 3 fences
Removal of present interlocking, and currently grass/soil, landscape

New Additions:
New Horizontal Fence
New Composite Deck
New Gas Line for the BBQ
New Electrical for 3 new plugs, 4 stair lights, 4 ground lights, 6 mount lights
1 Patch of grass
Trees, plants around the perimeter of the fence with new soil and mulch
Installation of a Hot Tub (Concrete Pad, hooking up electrical) (Hot tub purchased at Costco)
Small area of interlocking at the entrance

We met with John, the owner of the company around March and he was extremely nice, genuine, and punctual to get an initial quote. He gave his ideas and then we gave our ideas and then he came up with a quote. In regards to quote, we are going to be perfectly honest, it was not cheap. It was roughly around the price we were getting from other companies we found on Homestars. We had to add and remove some things to adjust the price to our budget and then we agreed on the price

We were then connected with Kin (the designer that works with the company) and hands down he is the biggest and best asset of AHS. Kin is extremely personable, passionate, and friendly. He loves what he does and it is evident the first time you meet him. He came up with 2 designs for our backyard and they were ABSOLUTELY AMAZING. His designs will blow you out of the water. We picked one of his designs and he walked us through the whole process when it came to which one to pick (also which one he preferred/recommended) and how to make our backyard not only looking nicer but also doing it in a cost efficient way and also in a practical manner. By no means did we ever feel pressured to pay for more or to add anything, in fact, he helped us save a lot of money with other suggestions.

Our project was supposed to start in the middle of June and unfortunately, it was delayed due to Covid. Materials were delayed and so we didn’t started until July. However, with that being said, one of the areas of constructive criticism is communication. When June came around, we had no idea when we were starting or if it was delayed. No one reached out to us. If it wasn’t for us proactively asking Kin, we would have never knew. To be honest, it was not up to Kin to let us know the start date but either John or our project manager Renat. Kin relayed our message to John and he personally called and apologized and talked us through the whole thing which we greatly appreciated.

Once the project started it was extremely smooth. On the first day, I met the project manager Renat who is an extremely nice guy and professional. My only feedback for him is to work on his communication with the client as sometimes it was hard to get in touch with him

The site leader Alex, worked with his main team of Yuri and Jorge. There were also multiple other team members that came throughout the project , but it was these 3 that were here almost on a daily basis.

Aside from Kin, it was Alex, Yuri and Jorge that made this experience amazing. They were extremely nice, personable, down to earth and even spent time getting to know my family, especially my son who just turned 1. Alex would explain everything at the end of the day (what was done, and what will be the next step) He would also let us know if anything was delayed which was appreciated. This team was extremely hard working and worked 10 to 12 hours a day in the blazing heat. Did not complain. The skill level of this team was AMAZING. Our deck looked like it came out of a magazine and they worked really well with Kin to make the design come to life. The craftsmanship of the work is second to no other. A lot of family and friends who have visited us after have praised the work. I would highly recommend this specific team for anyone who is doing their backyard. They work well together and was just a pleasure to be around.

Of note, the project was slightly delayed in finishing for a few days (3 or 4 days). However, we did not mind as Alex was transparent everyday and communicated with us and it was just a pleasure having them come over and seeing them perfect our backyard.

After the project was done, we wanted to add some minor things and also there were a few things that needed to be fixed (e.g. the gate door was getting caught, and there was rust on the new gas line piece). I informed the team and they came by within 1 or 2 days to fix /replace it immediately. This was great customer service and I really appreciated the promptness of fixing anything we were unhappy with. We also wanted to add a few lights and extra stairs after, and the team came back and did this efficiently as well.

So in conclusion, we know this is a long review. However, it is important to for us to share our unbiased views so that others can read and make an informed decision about their backyard. I definitely recommend this company to anyone interested in getting their backyard done. Again, they are not cheap and you get what you pay for. The designer Kin is again one of the best designers we have ever met and his designs are absolutely amazing. His constant communication with us before, during and after the project shows how passionate he is about his work and connecting with his clients. Having him design your backyard is a must. If you do go with AHS, please request for Alex, Yuri and Jorge as your team as they are what made the few weeks a great experience. Communication was key and their crafstmanship was amazing. If anyone has any questions, feel free to contact us.

I found our about Action Home Services from HomeStars. They had positive reviews and I went to their website. I liked the work they done and different styles.

I just bought a house about a year ago. I have done alot of work on the home and dealt with many contractors for different projects. My experience with Action Home Services has been my best experience to date. They are professional in every sense of the word. They always told me what they were doing, the timelines, always showed up on time and worked very hard. They were very clean. I received 5 visits from neighbours either asking for their contact name and number or commenting on what a great job they did cleaning and making sure their equipment / product was not blocking their access. They had great ideas and solutions if we needed to change course because of home. I would definitely recommend them to anyone and I wil use them again when time to replace the other side of the fence.

Was really happy with the overall experience . Max , the project manager, came on time to see what needed to be done and gave a Firm price quote , the job was scheduled and done on the scheduled day , the guys who did the job were very really friendly and helpful . They did a great job and they cleaned up the area before they left . I am glad that I used them to do the job , will use them again if needed.

I had contacted other contractors to do the job , they either did not come to give a firm price quote or gave a unacceptably high quote , possibly because it was too small a job for them

We have used Action Home Services several times now for work on our driveway and stonework. Sealed the driveway twice and most recently they removed broken and chipped mortar from between flagstones and on stone steps and replaced it all. They are well organized and administratively strong which makes them a pleasure to work with. This latest job was well done, on time and everything was cleaned up after. We would definitely use them again.

Efficient, professional and focused. Workmanship has been noticed by neighbours who note the easily identifiable crew

I contacted a few contractors by referral and it led me to a few dead ends. Some simply didn’t even give me a quote others I felt I would have had problems dealing with them even on a personal level.

Once I went on homestars to find Action home services I felt I was hiring a professional company with lots of experience and a great website. Working with John and Rinat was really great and professional. They really took hold of my project and did some excellent problem solving to ensure my front yard looked great and without an problems.

I’d definitely recommend these guys again and make sure you provide pictures of what you like. It helps from start to finish.

I’ll be tough with them in regards to some gardening in the spring.

Great work guys!

We hired Action home to do a clean up of our patio stones. From start to finish this was a great experience. The detailed work started on day 1 and continued until the job was complete. Could not be happier with the finished product and professionalism. Will definitely use Action Home again in the future

The only problem that I encountered was a lack of communication from the company on when the project was to start. I texted the project manager on a Monday for an update on when the project might start as they had told me mid August and it was now the end of August. He texted back saying it would start in 2 days. When were they going to tell me ? When I called the office for confirmation they didn't know and told me they would have to get back to me.

We are extremely satisfied with the superb service provided by Action Home Services for our Backyard Upgrade Project that included grading improvement, new patio, walkway and retainer wall as well as pergola and new lighting. From the initial meeting with John who walked us through the concepts, to the backyard design by Kin that was both functional and beautiful to suit our needs and the meticulous and professional crew under Renat, the project manager, Ross, the foreman and his team that made our dream backyard come true, we owe you all a big “Thank you”. Despite the scorching sun and high temperature during the entire construction period, the team always wore a smile on their face and was polite and professional - an exceptional team with dedication to excellence and precision.

We have now used Action Home Services for 3 jobs at our historic downtown boutique condominium corporation. Each has been of excellent quality delivered on time and for a good price. Since we’re a condo corporation we have to get three quotes and Action has always been the best price for value. Also very fine on things like showing up on time and cleaning the site after etc.