On Side Restoration Services Ltd.

The absolute worst company I have ever dealt with for anything. I would never recommend having them do any type of work. It’s been over 5 months now and my 1 bedroom condo is still not remediated from a burst pipe. It took 5 months to patch some drywall, only to have it look like a 5 year-old did the work. The quality of the work is terrible. A complete waste of my time. Zero project management skills to get anything done in a timely manner, and zero ability to get work done to an even average quality level. Choose another company. Do not let them anywhere near your project.

I paid the $2500 insurance deductible for a flood repair to my business, total cost was not told to me (probably around $9000). On Side's web site says they will remove all the furniture and business equipment, store it safely off site during the repairs, and then reinstall it after repairs are complete, BUT everything was left in the business and exposed to dust and scrapes during the repair. They removed the floors and baseboards, dried out the walls, rebuilt some of the cabinets, and replaced the baseboards. The repairs made were substandard, we had to call them back multiple times to get a reasonable level of completion on the repairs, and our business was down for 2 months waiting for completion. The customer is apparently responsible for quality control when dealing with On Side, as they offered me to sign off on the repairs as complete multiple times when they were not complete. Throughout this process, when we brought up items that were not completed to pre-loss condition, On Side said they would complete them only if we paid them out of pocket. We did not want to do this, given the generally poor quality of their work, so some repairs were never completed. We needed our business running, so we will complete them ourselves at our own expense.

Fabulous people that respond around the clock when homeowners need help immediately. Folks in the restoration industry are called upon when people are experiencing one of the worst moments as a homeowner - water damage, a fire, storm damage, or another devastating impact that has temporarily taken over their lives. Workers like those at On Side help their customers recover with empathy, understanding, and a lot of hard work. Challenges will arise, but in the end, families will recover and lives will return back to normal. On Side Restoration has strong leadership, great training, and crews that will go to the wall for their customers. Certainly a dedicated team that you can trust.

Had a sewer backup incident after a big storm on Aug.4 in the evening and called the emergency number at 9:30pm. On Aug.5 Chris our project manager was on scene at 9:00am. On Side staff arrived that afternoon to start work and begin the removal of wet carpeting and drywall. It was a big job in my mind and we were very impressed with the quality, speed and thoroughness of the work performed. From the project manager to the construction manager to all of the front line workers they were simply excellent. The quality of the finished work is top notch. I highly recommend On Side Restoration!!

We came home from a vacation to a flooded house as a result of a burst water line on our main floor fridge. We called Onside after a recommendation from a contractor friend and they were at house shortly thereafter. They immediately conducted the emergency work and to start the clean up and drying out process. The damage to our home was fairly extensive with flooring having to be removed from the entire main floor and walls opened up to dry them out. Our basement was an entire gut job. We were forced to relocate during the whole process and Onside was with us every step of the way from providing support with the move and back, and was communicative through the whole process during the renovation. They even got us back into the house slightly ahead of schedule. This whole whole process (after the flood) has been positive and would recommend Onside to anyone. Overall a very good experience.

We had used On Side twice with excellent service. Both times were needed to repair our unit for water damage. We had flooring replaced as well as dry wall repair. The workmanship and supplies were of high quality and we always had great communication. We are very pleased with the service and quality and would highly recommend this company to do any repairs in any home or business.

Sure to covid or repair was delayed quite a long time which was frustrating and worrisome however on side did try to get it work done as soon as contractors became available. We were satisfied with the written that was done. Workers were respectful of our space and I was confident in their ability and trustworthiness.

When I had a chimney disaster this winter I was referred to On Side to fix the damage. On Side was always there for me - first to reassure me that the problem was repairable, then when they arranged the contractors to do the work. Throughout the process On Side kept me up to date on any unforeseen delays and provided accurate timelines for completion. Considering the timing within the height of the pandemic the work was done quickly and correctly.

We had a car drive through our fence and in to our pool. Al at Onside was great to work with. He always made sure to communicate with us and motivate the subcontractors to get the job done.

High water table overwhelmed our weeping tile and sump pump system! Ruined our near new sub-floor throughout the whole basement and damaged bottom half of walls and a some furniture and other contents. On-Side Restoration treated us with amazing empathy, helped advise and guide us throughout the whole clear-out, clean-up, repair, replacement and restoration processes. Their communication was always respectful and thorough. The clean-up clear-out crew were the hardest working people I ever saw! Just absolutely amazing! They turned a terrible happening into a comforting memory. We are feeling very blessed that it was On-Side Restoration that the insurance company assigned to our file.