Metro Snow & Ice Management

I signed with this company in October and paid 1/2 the amount due as requested. They quickly took my money but I did not receive a confirmation and no markers were ever put on my driveway. I began to be concerned so looked up some reviews and saw some very unfavourable ones. I decided to cancel my contract. I emailed the office Nov 15 and they had no record of my contract. Luckily I had proof of the contract and of them accepting my etransfer, so I emailed it to them, and surprise, they found me and said they would send it on for a refund. To date nothing! I emailed a number
of times but have had absolutely no reply. I feel like I have been
dupped. Will I ever get my money back? Do your homework before
emailing any company money.

Update: I did receive a refund, the cheque was dated a day after my review.

It's December 12 and I've never seen a truck in my driveway. To be fair, we signed up after the first storm of the season so that one doesn't count. I assumed that the other snow falls were under the 4 cm rule but our neighbors had theirs plowed, albiet, with another company.

Today I woke up at 8am and it wasn't possible to get out. Its now 11 am and it's worse. I've cancelled our doctor's appointment and we've postponed Santa Photos because, well, we can't get out.

Thank goodness I'm a stay at home mom. If I worked I'd have had to bus in. Since they've never shown up I've rated them 0.

Perhaps I had high expectations but you'd think that you could get out for work.

December 12,2016
Ist snowfall and it is 11:00 am and still no plowing and no response from company ph0ne numbers. Not impressed. No one else on the street using Metro has been plowed out either. Not a good start to a winter contract. Ottawa west end.

As a new resident of Ottawa,I did some research before signing up with metro. The reviews for Appleseed were certainly not great but metro had generally positive ones. Of course I did not know they were the same operation. I even received quotes from each Metro and Appleseed separately. They came back with 75$ difference between them-how is that even possible?
Regardless, I took a wait and see attitude.1 st storm- never showed up,my neighbors shoveled my driveway. 2 nd storm, arrived 24 hours after the snow. 3rd storm, again about 24 hours. I also made a point of driving around my neighbourhood (old Stonebridge)after the 2 nd and 3 rd snow events and noticed everyone that had
company markers OTHER than Appleseed were nicely cleared.
My decision to contract with this company,may have been an
unfortunate error.

After many years of unsatisfactory experiences with a different snow removal company we chose to find a new company and chose metro.
So far an awful choice......
Firstly email notifications offered but none received
Second when they did come they did not plow all of the bottom of my driveway. Nor around the cars (would've moved them if email notification was Recieved) I put up posts this year to signify where the driveway ends after the same problem previous years but this time they stopped 3ft away. We live in the bend of the road and need it fully plowed in order to see when pulling oyt
Thirdly, my mother uses the her walkway to get into and out of the house and seeing as the path has not been cleaned for THREE days she's been unable to leave.

I called your company on Monday and was told someone would be out to clean the rest of drive way and path and area manager would call, guess what, no one called.
I called this morning (8a) to voice my concern and was again told that someone would be out today to clean it and they would call to fix the email notification problem but as I arrive home now at 8pm nothing has been done

When I try to call your phone number it hangs up on me right away

Whats going on guys??!! Not the best way to treat a new client - I expect some sort of feedback and resolution pretty quickly

I had a problem with the initial service from this company. After making my views known the owner was very quick to contact me to explain how he has implemented changes that will restore service back to his level. I can accept this.

As of Dec 29
I have been receiving very good service. I like the message service that provides updates on when clearing is to start.

Metro is almost always the first to arrive both for initial clearing and after plow dump, reliable, good clearing job, friendly driver, email alerts advise of plans for pending snowfall and when driver arrives on street.

Great service. On the day of the big storm I think they were here 3 times and once or twice the next day including following the city plows and clearing the bottom of the driveway very quickly (which they do for every storm). Also great communication via email before and during every storm. I highly recommend them.