I signed with this company in October and paid 1/2 the amount due as requested. They quickly took my money but I did not receive a confirmation and no markers were ever put on my driveway. I began to be concerned so looked up some reviews and saw some very unfavourable ones. I decided to cancel my contract. I emailed the office Nov 15 and they had no record of my contract. Luckily I had proof of the contract and of them accepting my etransfer, so I emailed it to them, and surprise, they found me and said they would send it on for a refund. To date nothing! I emailed a number
of times but have had absolutely no reply. I feel like I have been
dupped. Will I ever get my money back? Do your homework before
emailing any company money.
Update: I did receive a refund, the cheque was dated a day after my review.
- Approximate cost of services:
- $137.50
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I have been following the emails. As you were told before your refund is being processed as per the policy outluned on thr back of the contract. Sorry you decided to cancel before the season even started.
Ken Dale
President
Metro