Stan's Heating And Air Conditioning

Heating & Air Conditioning
Ottawa ON K2G 0B3
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Heating & Air Conditioning
Stan's Heating And Air Conditioning
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80%

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Reviews by rating (past 12 months)

Reviews for Stan's Heating And Air Conditioning

Average customer rating:
8.8 10 (42 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
8/10

New furnace

Stans guys were on time and professional and did a fine job in swapping out my old furnace and AC unit. Sales team was professoional and not pushy. Overall it went very well and I'd reccoemnd them to anyone looking for HVAC work.

Approximate cost of services:
$8,000.00
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Company Response

GREAT TO HEAR! THANK YOU !

Sue in Nepean
Sue in Nepean
0 reviews Ottawa, ON
5/10

condensate pump

Stan's Heating and Air Conditioning replaced a furnace condensate pump and pressure switch at a ridiculous price. Not recommended if you have another choice, then go with the other choice.

Approximate cost of services:
$400.00
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Company Response

Hi Sue, I am sorry to hear that you feel that way. Can you please contact our office so we can make sure everything was done properly re: price. Our number is 613-237-4040 and my name is Lindsay

Natalie D in Nepean
Natalie D in Nepean
1 review Ottawa, ON
10/10

New Furnace and AC unit

While researching extensive customer feedback online, as well as receiving numerous quotes from various heating and air conditioning companies, Stan's stood out as the clear choice for installing our home furnace and air-conditioner. A local company with over 50 years of service, everybody from the sales representative all the way to the technicians enhanced my experience by providing exemplary customer service and exceeding all expectations. The level of respect, professionalism, knowledge and courtesy displayed was a pleasant surprise. Even the owner took the time to follow up, thanking me for my business, all the while being rather gracious, kind, decent and personable. I am glad I chose Stan's and would highly recommend anybody requiring any work done on their heating and cooling systems to definitely consider giving them a call.

Approximate cost of services:
$0.00
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Company Response

Great to hear Natalie! Thank you for choosing Stan's Heating and Air Conditioning!

Sheila
Sheila
1 review Ottawa, ON
10/10

Boiler installation

I have used Stan's HVAC services for 4 years now and have had fantastic service from the entire team right from the owner, to the office staff and the technicians. All have been very professional and reliable. I really appreciate the fast and accurate service. I have used them for the installation of 3 furnaces and 3 Air conditioners and one boiler, and I also have a service contract with them. Highly reconmend this efficient team.

Approximate cost of services:
$26,000.00
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Company Response

THANK YOU SHEILA! YOU ARE A VALUED STAN'S CUSTOMER!

Peter
Peter
0 reviews Ottawa, ON
10/10

Hot water tank replacement

Thank you to the folks at Stan's. Everyone was really helpful and professional. Removed the existing rental tank, and returned it for me. Supplied and installed the new tank, and brought the exhaust stack up to code. Did it all in one afternoon. Cleaned up, and didn't leave a mark! I appreciate the quality, and I know the price was competitive. Thanks again.

Approximate cost of services:
$2,300.00
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Company Response

GREAT TO HEAR! THANK YOU FOR TAKING THE TIME TO REVIEW US!

SCHROETER
SCHROETER
1 review Ottawa, ON
10/10

Water heater maintenance call

Added a few hangers to exhaust pipe from water heater to prevent echo noise from pipe as a result of contact with duct work.

Approximate cost of services:
$0.00
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Company Response

Thank you for using Stan's Heating and Air Conditioning!

Paul
Paul
2 reviews Ottawa, ON
10/10

Furnace yearly maintenance and repair

Competent service team. Yearly furnace cleaning and parts replacement.
I also had them install my gas hot water heater.

Approximate cost of services:
$240.00
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Company Response

Good to hear Paul! Stan's Heating and Air Conditioning appreciates you taking the time to rate us on HomeStars!!

Marsha in Toronto
Marsha in Toronto
1 review Toronto, ON
10/10

Furnace Replacement

Looked at many companies but I really felt Stan’s was the best choice for us. Great product and competitive pricing. The install was painless. The team left the place spotless and walked me through everything, answering every question I had along the way. Stan’s came highly rated, and we are happy we made the decision we did. From the sales appointment, to the install scheduling, it was a great experience.

Approximate cost of services:
$5,500.00
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Company Response

Wonderful, this is exactly what Stan's Heating and Air Conditioning strives for. Thank you.

lindsay-bradley
lindsay-bradley
1 review Ottawa, ON
10/10

Installed new furnace and air conditioner

Very professional job, installers were very polite and did a fantastic job, thoroughly cleaned everywhere they worked . Walked me through all the new equipment, totally satisfied

Approximate cost of services:
$7,000.00
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Company Response

Great to hear! Stan's Heating and Air Conditioning looks forward to serving you in the future!

WolfSpark in Ottawa
WolfSpark in Ottawa
1 review Ottawa, ON
10/10

Outstanding service!!

My previous neighbor had been recommending Stan's to me for years prior but at the time, I was happy with who I had for my HVAC needs back then. When I had issues with my A/C in the past summer, I took her advice and called Stan's for a second opinion. I received an appointment for the same day, despite that being the first time I'd ever called them. Shortly after the technician from Stan's showed up, he diagnosed the issue and uncovered something that my previous HVAC company's tech had missed. My A/C itself indeed had issues, but it had also caused an issue with my furnace, which was promptly repaired by Stan's. The tech (Franck) was extremely knowledgeable and took time to explain the issue, the repair and replacement options, and to answer my questions. From this first experience with Stan's, I quickly switched to them for my furnace and A/C servicing. As of this writing, I'll be getting a new A/C installed in the spring from Stan's, as my previous unit was at the end of its life (12+ years old).

Fast forward to a week ago: my hot water tank (rented from another company) began leaking from the bottom and it was clear from the sediment in the water that the tank was finished (also being 12+ years old at this point). I called the hot water tank rental company and though I won't go into the details here (will likely save those for their review), after a no-show mix-up on my service call, an apparent inability to install the new vent pipe entirely by themselves, misleading me on my prior furnace installation with respect to the vent pipe used, and being 3 days without hot water at this point, I decided to give Stan's a call based on the stellar service I'd received in the past.

From the time I made the call, Stan's was consistent and reliable (sadly, not common attributes these days). I received a call back from Kent in sales almost immediately, and we discussed the options and timelines. At that point, I'd decided I didn't want to waste another cent on my rental company so I cancelled my service with them and purchased a new hot water tank from Stan's. By the next day, the install was scheduled and the guys showed up - as always with Stan's, on time. Not only did they do an overall amazing job on the install, they were able to do the install without making any additional cuts in my drywalled ceiling - the exact opposite of what the rental company installers had said would be required. Thank you for an amazing installation, Kofi!! Stan's took me from a broken water tank and extremely unhappy to a new tank and incredibly happy and satisfied in a very short amount of time.

To touch on it again, Stan's techs are amazing: they are clearly very knowledgeable and experienced, they take all precautions to protect flooring, are careful in every aspect of the install, take time to answer questions, and clean everything up before they leave. Simply outstanding! Aren't these expectations that any customers would have of their installers? Yes, of course. But unfortunately, having dealt with several HVAC service companies over the years, these expectations are rarely met. In fact, I didn't realize how unknowledgeable and unreliable (and sometimes downright dishonest) some other companies are until I dealt with the awesome folks at Stan's. Stan's is clearly very customer-focused and go out of their way to make sure the customer is satisfied - and that is exactly the kind of company to which I want to give my business.

My only regret is that I didn't call Stan's years ago; I wonder how much money, stress, and aggravation I would have saved if I had. The best thing is knowing that I can rely on Stan's: they call back when they say they will, and they show up when they say they will; it's top-notch service from the time you pick up the phone until they leave your home. By the spring, I will have my furnace, A/C, and hot water needs met by Stan's and I couldn't be happier.

Thank you, Stan's, and please keep up the great work!

P.S. Also, a shout-out to Sherri (sp?) who is manning the phones and dispatching sales and service calls. Thank you for all of the coordination and follow ups!

Approximate cost of services:
$2,900.00
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Company Response

Stan's Heating and Air Conditioning thanks you so much for the wonderful review!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stan's Heating And Air Conditioning

For more than 40 years, Ottawa-area homeowners have trusted Stan’s Heating & Air Conditioning to keep them comfortable and breathing easier—no matter what Mother Nature throws our way. From the most complex installation to routine service and maintenance, Stan’s Heating & Air Conditioning has the expertise, the people and the ...
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