Three Little Birds

House & Apartment Cleaning
Hamilton ON L8W 2E7
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80%

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Reviews for Three Little Birds

Average customer rating:
9.1 10 (25 reviews)

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k in
k in
1 review Hamilton, ON
10/10

In house Cleaning

Clean House!!! Love it!!!!!
Had 3 Little birds come in today to clean my house. Two lovely ladies arrived with all their cleaning equipment in hand and got to work on my house! I had a wish list of areas of importance and they made sure they were taking care of.
I will for sure be doing this again!! ;o) Now i have my Saturday free! Yahoo!
Thank you 3 Little Birds!
k

Approximate cost of services:
$220.00
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Company Response

Thank you 'K' for taking the time to leave your feedback with regards to your recent service with Three Little Birds. We hope you had a wonderful weekend! Regards, Sherry

Denise in Hamilton
Denise in Hamilton
1 review Hamilton, ON
10/10

Amazing Service

They did a Fantastic job! Our home has never been cleaner. They went above and beyond all of my expectations, and will be having them back on a regular basis. They even got my ceiling fans and cob webs without me asking!!! Such a great experience.

Approximate cost of services:
$200.00
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Company Response

Hello Denise! Thank you for taking the time to leave a review of your Three Little Birds service. I'm glad you were happy! Regards, Sherry

Carol Taylor in Hamilton
Carol Taylor in Hamilton
1 review Hamilton, ON
10/10

house cleaning

Has to be the Best my house and Daughter-in-laws House have had
Houses look and smell fabulous. would recommend them to anyone who what the best in cleaning and all the girls are friendly and Great in looking after our needs
that is why I give them a 5 star rating

Approximate cost of services:
$0.00
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Company Response

Hi Carol, Thank you very much for taking the time to review Three Little Birds. We appreciate you giving us the opportunity to service your home, and your daughter-in-laws home as well. We also appreciate you sharing your positive feedback here on Homestars. Your business is certainly valued.

AJ in Latham
AJ in Latham
2 reviews Hamilton, ON
3/10

Hit or miss cleanings, poor customer service

I used this cleaning service for several months and sometimes they did a decent job, but more often they left furniture only half dusted and areas of the floors clearly still dirty. At one point I had renos going on and so a lot of construction dust and I specifically ordered an extra cleaning just to deal with the construction dust and they did a very poor job. When I complained, instead of dealing with the issue reasonably they increased my rates by over $100 a cleaning, which is ridiculous. I do not recommend them, there are better cleaning services in the area that do a consistently thorough job and are reasonable and responsible, and for a better price.

Approximate cost of services:
$237.00
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Company Response

Thank you for your review Adele. I'm sorry your experience with us has left a sour taste in your mouth, as this was never our intention. We pride ourselves greatly on working with our clients to provide a top-notch professional service.

Unfortunately in this case, the limited hours you had contracted our team for was not enough time to fully complete your list of priority areas - especially given the construction dust you had mentioned. Additionally we were finding regular miscommunications with regards to the task you were wanting focused on.

As discussed earlier...we provided a credit to you after one service, then returning with our team again after another to take care of your issues. Unfortunately it was necessary to conclude an 'hourly contracted' service was not serving you or our company the way it does so many of our clients. As a result, we communicated that in order to further service your home, we would no longer be able to provide you with a by-the-hour service. I'd like to clarify that the rate increase you are referring to was for a flat-rate quote to service your whole home and prevent any miscommunications moving forward. I understand that a flat-rate service to clean your whole home as opposed to a limited hourly service (the increase you referred to) is not something you're interested in at this time. I can assure you it was certainly not our intention to 'penalize' you as a client. We simply felt is was appropriate to communicate that the business relationship was not working for either side. We believe our rate & suggestion to continue service on a flat-rate basis was honest, fair, in line with industry standards and necessary if we were to continue working together. We do wish you all the best moving forward and I hope you can find a service that better suits your needs.

Amanda Rogers in Hamilton
Amanda Rogers in Hamilton
1 review Hamilton, ON

First Review

3/10

House Cleaning

I was underwhelmed. Two cleaners for three hours...six hours of work on a small, three bedroom townhouse (and I asked them not to clean the master bedroom or bathroom, as my pets were in there). They were supposed to start at nine am. A friend dropped by at twenty to ten to pick something up and let me know there was no one there yet. Maybe they worked later on the other side. At first I was really pleased - everything smelled so good. Then I took a closer look. The two bathrooms were nicely cleaned and the microwave was beautiful. The rest was ho hum. I had specifically asked for a big catch up as I had people coming for Christmas and no time. To me that means pick some stuff up, put some things in order. One bedroom was untouched. They were very nice about offering to come in and do that bedroom, but it was too late - I had people coming that day. Nothing was cleaned underneath - if something had to be moved to clean it it just wasn't cleaned. I haven't used a cleaning service before, but I think there's probably much better value out there. Maybe they're okay for a quick sweep and polish, but I wouldn't have them back.

Approximate cost of services:
$276.00
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Company Response

Hello Amanda,

As the owner of Three Little Birds I would like to apologize for our delay in replying to this review. Unfortunately we had not been set up to monitor the HomeStars site, and I was not aware of your dissatisfaction. I will certainly look to change this immediately.

I would also like to apologize for your service not being completely what you had hoped for. We do pride ourselves on delivering an excellent detailed service, and we clearly failed in doing that based on your review. This is disappointing to me, as we pride ourselves on our reputation and the positive feedback we regularly receive from our large client base.

At this point in time I would invite you to contact our office and we would be happy to set up a courtesy 3 hours service for you.

Once again, I sincerely apologize for the disappointment in the service you received. You are also welcome to contact me directly at sherry@3littlebirds.ca

Regards,
Sherry Weavers
905-538-5046

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Three Little Birds

At Three Little Birds, we offer a proven process that delivers consistent quality, backed by our 'Quality Assurance' guarantee. Our field supervisors and client care coordinators are dedicated to training, support, and addressing client concerns promptly and professionally
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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