York Taps & Tile

I purchased some vanity and Shower panels from the sales person, Ellie. She was great and had positive energy with amazing customer service skills. The price was really cheap as well. Was really happy about my purchase.

I bought over 15 items from Ellie at yorktaps, I had recieved amazing service from them and they had amazing prices. They have everything with amazing quality, very friendly and helpful. I had recieved all of my items on time as promised and any problems were resolved rihjt away.

I went to Yorktaps end of January, I read reviews online and was hesitate to go there but they had an item that no one else had 48" double vanity. I went to look at it, David the store manager at Steeles location was super helpful and gave me different ideas. so i walked away and went back the week after to firm the order. again Cina was there and help was just as helpful as David the week before. made the purchase for the 48", I was very happy with the price and advise they provided, so i went back the feb and choose for my ensuite bath, David help me, and we purchase all bath fixture from them had it delivered, received it perfect condition and I had to exchange the faucet(wife didn't like it) with no issues..thanks

We bought a vanity, sink, faucet and drain from York Taps (Eglinton location) for a bathroom we were renovating. The room was very small, so we were pleased to find a vanity at that store that fit into this very unforgiving space. However, we made the mistake of not opening the boxes as soon as they were delivered to our house, waiting instead until our contractor was ready to install them. We then discovered that York Taps had not delivered the sink nor the drain. Moreover, they had sent the correct vanity model, but in the wrong color (brown as opposed to white). We acknowledge that we could have reduced our own inconveniences by checking the contents of the boxes sooner than we did.

We called York Taps several times to get them to pick up the incorrect vanity and to deliver the correct one. Consistently we were told someone would get back to us promptly, and consistently they did not, meaning we had to keep calling them to get this issue addressed. This became a serious inconvenience. York Taps also committed several times to delivering the correct components the following day, but did not follow through. We began to get frustrated and tensions mounted steadily.

Our contractor eventually finished the rest of his work and wanted to move on to other jobs. He kindly agreed to return one afternoon to install the vanity, and York Taps agreed it would deliver the materials in a two-hour window. The day of delivery, they called us back and told us they didn't think they could make the window. We got angry. They reconsidered and agreed they could make the delivery window.

Indeed they did meet the delivery window. This time they delivered us our sink, and it happened to be the correct one. They also delivered a white vanity. However, this one was the incorrect model, was incompatible with the sink they'd delivered, and was also too large to fit in our bathroom in any case.

We called York Taps and demanded a refund. One employee told us York Taps didn't have the vanity we had ordered, suggested we choose another model, and indicated we were being unreasonable. This employee told us we would have to return the vanity to the store ourselves before we could get a refund despite the fact that we had paid for delivery due to the fact that didn’t have a car large enough to transport the vanity. At that point we asked to speak to the owner and were told repeatedly that he would not speak with us. When we insisted on the owner's name and number, this employee began to personally insult us, saying (among other things) that we had "issues."

We eventually found another York Taps employee who assured us that York Taps did in fact have our vanity, and that it had merely been delivered to another customer by mistake, and we had received that customer's vanity. We were assured the correct vanity would be delivered the following Monday, Monday came and went and no vanity was delivered. We called again. The employee admitted he'd forgotten to arrange the delivery.

Roughly a month and a half after we'd paid York Taps for the vanity, it finally arrived. Then we had to arrange for our contractor, who'd moved on to other jobs, to come back and install it. When he did install it, he discovered that one of the metal leg components of the vanity was broken. Our contractor managed to address the issue, but was of the opinion that the other legs were also at risk of failing at some point. "Don't be surprised if they break over time as the hardware is very flimsy," he told us in writing.

To summarize, York Taps consistently failed to deliver the goods promised on the invoice, was unresponsive to our concerns, and generally treated us shabbily. We won't deal with them again.

Bought two Toto toilets from the Steeles store. One of the toilets had problems. When I called to ask for help all I got was the "it's not our problem attitude." The person on the phone was simply rude acting as if they were doing me a favour for leaving my money with them.

I had my house renovated just over two years ago and bought two bathroom vanities from a store on Leslie in Richmond Hill called York Taps. Some of the designs are decent and the prices were not too bad. I found the staff somewhat unprofessional and I had to return one of the vanities as they had the measurements wrong. They were off by over an inch and so it didn't fit in the space it was meant for. They took it back but were unapologetic. They actually rudely demanded a $100 restocking fee saying my contractor had gotten some paint on the vanity. I paid as I found these guys somewhat shady and I didn't want problems given they knew where I lived.

The vanities have both started leaking and needed replacement drains within the past two months. The drains were badly corroded and the metal used appears to be of the poorest quality. The plumber who did the work said the drains that came with the vanities are the cheapest he'd ever seen.

Purchased a whole lot of stuff from York Taps (Richmond Hill location: 9120 Leslie Street)
First of all it was a delivery nightmare! told them numerous of times that the delivery destination was a condo but every time I called them to confirm the delivery they seem to be surprised it is a condo.
First delivery attempt, the delivery guy was late , came into the lobby, had my relative (80+ year old man) come down to get the paper work done, the delivery guy then told him he will be back with the products so wait at the lobby for him; however, without informing, he just left, letting the old man stand in front of the elevation waiting for his return for over an hour.
I called York Taps up and explained what happened and a very inpatient men with out an apology told me to pay for the delivery fee again to have the delivery arranged! That just didn't make sense to me so I explained again and he literally just hung up on me. The second phone call a lady told me I was suppose to bring the product up myself!?!?!? and told me the delivery guy couldn't stay any longer so he had to leave! How is that a delivery if the products are not delivered to your door step? I had total of 4 attempts in order to get my products delivered to me.
When the products were delivered, they were not complete. I had missing faucets. I called them again and the lady told me she was the person that put the product in the truck herself so it is no longer their fault the products are missing. I paid almost $8,000 for everything and this is the service I receive in return. I was so upset that i filed a complaint to their head office, then they told me they believe their staffs so do not call them ever again!
Now I understand why their staffs are so rude in the first place!!
I don't know about the other York Taps locations but no one should be purchasing at the Richmond Hill location! I am still trying to get the 2 faucets!

So Happy that I found you guys! love the NEW LOCATION IN LEASIDE. I just finished doing my powder room, got a really beautiful 24" vanity and faucet and toilet all from Yorktaps in leaside I will be starting renovating my master bathroom in October. Will be soon. Thanks for the amazing service;)

We choose a Grohe Shower Faucet from their display told the price and was given a totally different set. We went to return it they said the one on display was more expense? Typical bait and switch. Stay away from them!

My vanity delivery from York Taps was made by one guy who 'couldn't carry it upstairs by himself'.
I called my sales guy who told me I was on my own!!!!!
UNBELIEVABLE
I'd never recommend York Taps.