Appliance Repairman

I called this company to fix an error code (F9 E1) I was getting on my Whirlpool Washing machine. I was advised that it would be $80 for the service call and that a technician would be at my home between 4:00 and 7:00 pm. Unfortunately, I was not home when the technician arrived at my home - he arrived an hour early - and he started work on the machine advising my room-mate that it would be $280 before he even looked at the machine. If I had have been home, I would have told him I was not interested in his service. When I got home, he was working on the machine and told me that the machine needed a new drain pump. After trying to fix it, he said he had to order the correct part and that he would be back in a week to fix machine. He returned the next week and installed the new part and which time he could not get the power to work on the machine. He made a phone call to somebody and then said I needed a new water pressure sensor. He then unplugged the machine and plugged the machine back in again and the power came on. The technician said the machine was fixed. He turned on the washing machine and left my home before the cycle completed. Within about three minutes of him leaving, I got the same error code (F9 E1) that I initially called about. The company and technician contacted me and said that I needed a new water pressure switch at a cost of $258.16. As I had no confidence in the technician's ability to fix my machine, I contacted another appliance repair company. The technician diagnosed the problem of a block drain hose. He removed the blockage and the washing machine was fixed. When I asked for a refund, I was told that the company maintains that I need a new water pressure switch and refused to give me a refund. I hope that no other person is subjected to this dishonest and completely incompetent company.

DO NOT USE THIS COMPANY! I was told that there would be an $80 service charge that would be waved should I decide to proceed with the repair. I agreed to have the technician dispatched. Once on site the technician proceeded to troubleshoot. He told me about 10 minutes in that he should inform me of the charges. I said I was told $80, he said no, it would be $280. I understood that the repair would be $280. He informed me that the problem was a faulty drain pump. The replacement would be $542.21 plus the $280. He then suggested a maytag from Home Depot. I said I needed to discuss this my wife. He said I could call the company to order the part at any time, then proceeded to write up the $280 bill. I complained that he took less than 15 minutes to diagnose the problem then quoted a ridiculous number for the new part and that it would be 14 to 18 days to get the part in. He insisted that this is company policy and the price is $280. I reluctantly paid then did my own research on the part, found it on the wen for $98 US, ordered it, received it in two days and installed it myself. The company did not want to hear my story and refused to work with me to resolve my complaint.... DO NOT USE THIS COMPANY

Somebody from www.appliancerepairguys.ca was sent to fix the washer and I was told that the cost will be $80 to diagnose what is wrong and if I decide not to use their services I will still have to pay the $80.
The guy looked at the machine and said that the cost will be $280+Tax (without parts) and asked me to sign before starting the work and before telling me what he needs to fix. I finally paid $300 - for a 15 min work - which was to open the machine and reset the motherboard.
They know that if you loose the $80 then its going to be harder to find somebody that will charge under $200. So they ask a huge amount of money.

We needed our 15 year old washing machine repaired so I called this company after finding their website. We were very explicit with our expectations: if the repair cannot be kept around $250.00, then don't do it, we'll pay the $80.00 cost for the service call and then buy a new machine.

They quoted $260.00 + tax, which we thought was close enough so we signed the work order. The guy finished the repair (so we thought), had us sign the invoice and we paid by VISA (good thing as we can lodge a dispute - the guy wanted cash and actually frowned upon taking VISA).

During the payment transaction, my wife thought she'd ask about if it was good to now operate the machine (expecting the answer to of course be yes). He said no, that the repair would cost hundreds more and would require a visit by 2 technicians another day! We called the manager later in the day to complain but that went nowhere.

The thing that upsets me is that I was at work during the service call and so the task of overseeing the repair and managing the transaction was with my wife to do. When she said she needed to phone to get my opinion on a few things, the repair guy (according to my wife) actually questioned her as to why she needed to call me and why she couldn't make decisions for herself. It appears he was trying to intimidate her into committing to carrying out the job.

We're lodging a dispute through VISA and do expect to see our money back as a result, but there are better ways to spend your day than having to deal with a situation like this. I truly can't understand how they're still in business.

Our dishwasher was not running properly so we called. My wife signed off on the $280 labour cost + tax and paid it when the repair guy arrived. The repair guy then said that we required an inexpensive part (a floater) and that he would be back in a few days to complete the repair.
3 days past and I decided to call for an update. They then told me that the part will cost $659 + tax. I explained that we could buy a brand new dishwasher for $500.
I then asked for some of our "labour' money back and we were told that the "labour" money is non-refundable.
I recommend staying far away from this so called "company'

We booked this company to fix our oven The employee was an expert in wasting time on our dime. Took him 20 minutes to remove a screw, all the while talking on the phone. Took him 1 hr and 40 minutes to replace an ignitor, for which we were charged a 400% markup. Needless to say, stove didn't work. The company's solution was to try to charge hundreds more dollars for an entirely different repair. Absolutely shameful.

Service person to come to the house $80-to be deducted once u agree that the service is to be done. When the service person quoted me the amount for the service, I asked will you be deducting the $80 - NO! Cost me $360 for the wrong diagnosis, & a complete service which was not completed. THE SERVICE WAS TERRIBLE, CUSTOMER SERVICE MANAGER IMPOLITE, " TOO BAD, I DON'T CARE".....b4 u decide to call these guys to your place, search $hrly rates that others are charging! This Company overcharges by mega $$$

This company's idea of a "fix" is to charge 50% of the fees upfront and then pretend to do work.

My dishwasher wasn't properly draining. The "technician" charged to me to reset the motherboard (?) and then suggested that the problem will still persist and I'll need to order a new pump. What is actually required is that the check valve and drains need to be cleared of any debris. Presto.

I called Appliance Repair Guys to fix my Washer. The Technician diagnosed the problem and told me to go buy the part because it would take him up to a week to get. I picked up the part and put it in and it never solved the problem. I ended up looking on You Tube and diagnosed it myself. I replaced a hose at no cost to me which was given to me by our local appliance dealer and it worked.
Never use this Company and it pays to read reviews!!

Never call this Company.
Their Customer Service is worse than the Service Technician. I called last week and explained the issue I was having with gas range (2 knobs needed replacing) and that the Heating Element error on my dishwasher came up occasionally. I offered the person who took my order to take down the model numbers of my units so the technician could carry the parts and she declined.
Service Technician came in and told me the exact thing I had already knew was the issue. Wanted to do a full service of the dishwasher when there was nothing wrong. Quoted me $850 for 2 knob replacements and heating element replacement - Parts and Labour. When I asked him for line item breakup, he had no clue saying "everything is shipped together."
Spoke to CS manager Alona this morning who said it was my fault for not understanding what the order take was telling me and that everything had been clearly explained. I asked her if there was anything she could do to reduce the service charge for absolutely no service performed and she declined. Don't think they give a damn about customers or their satisfaction.
Wish I had done my homework a bit more thoroughly!