Worst of the Worst - Washer Machine
They will just send you an useless fake tech who is trained to do nothing but tricking customers to drain their money. On the day I found my washer is down, I called other repair companies but they were fully booked, and after a quick Google search, I found this Appliance Repair Guys. Now I understand why they had so many available spots, but I didn't really think clearly and take time to investigate this company further because I wanted to get my washer right away.
A tech guy came, 2 hours before the appointment. After a quick look, he said he can fix it within today with a fee of $280 (plus HST). I happily signed on the agreement and paid the money because I thought it wasn't too bad if I can get over with it. However, after this tech guy fiddled around the washer for an hour, he simply said he needs to order some parts. WHAT? He did say he can fix it, otherwise, I would have not ordered the service. I wanted to argue with this guy, but unfortunately, the agreement I signed states that "the success rate with initial $280 is 80%, if additional parts are ordered, it will be charged with instillation fees".
I am sure that this tech guy figured right away that the washer needs new parts. But he "pretended" as if he can fix it so he can charge $280. He is supposed to call me with a quote for the parts/installation fees, but I am going to move on without waiting for it, with a fear that he is going to say he cannot fix it even with the new parts.
By the way, $80 service call charge is not being waived, but it's just built in to the $280.
I really hope that this company will go down with their business.
- Approximate cost of services:
- $280.00