DO NOT USE THIS COMPANY! I was told that there would be an $80 service charge that would be waved should I decide to proceed with the repair. I agreed to have the technician dispatched. Once on site the technician proceeded to troubleshoot. He told me about 10 minutes in that he should inform me of the charges. I said I was told $80, he said no, it would be $280. I understood that the repair would be $280. He informed me that the problem was a faulty drain pump. The replacement would be $542.21 plus the $280. He then suggested a maytag from Home Depot. I said I needed to discuss this my wife. He said I could call the company to order the part at any time, then proceeded to write up the $280 bill. I complained that he took less than 15 minutes to diagnose the problem then quoted a ridiculous number for the new part and that it would be 14 to 18 days to get the part in. He insisted that this is company policy and the price is $280. I reluctantly paid then did my own research on the part, found it on the wen for $98 US, ordered it, received it in two days and installed it myself. The company did not want to hear my story and refused to work with me to resolve my complaint.... DO NOT USE THIS COMPANY
- Approximate cost of services:
- $280.00