DO NOT HIRE THIS COMANY. I always trusted Home Depot and get everyrhing done throygh their installation services. This year we got our roofing and eavestrough done from them. I went to our local Home Depot store and told them at Pro desk that I need to get land scapping done. Then after few days I got a call from Home Depot installation services to contact one company as this is their authorised contractor. I called them but they said they only do concrete work where as I was looking for interlocking. I called back Home Depot and then they gave me this comany's number. I called and Jay answered. We set up the time and he came on time. He was a sweet talker and was wearing a Home Depot shirt which made me feel more confident about the company. We went over all the things and he promised to come back with quote. We had meetings few times as we decided on scope of work and price and kind of stones we wanted. everything was going well but it was taking long time. We ultimately siged the 5 page contract he sent . As few things were missing which we agreed to , we asked him to add them but he said you can write on the page and he will sign that also. All well till now and then He started one day. He came with 3 other guys on first day and asked for advance of 50% and total timeline in the contact was 2 weeks. He took my credit card as I know Home Depot always does that, I did not mind it. But next day onward our trouble started. They were never on time, some days coming at noon and leaving at 4 with a lunch break of 1+ hour in between. More over they never showed up in between and worst of all he never picks up his phone now. I have had the days when I called him 20+ times and sent uncountable messages and he never replied. Then he started coming with 2 guys and then with only 1 who does not speak english at all. On days when he left in between, you can not even ask the other person as he has no language skill. It was almost 5 weeks+ and our work is not even I will say 30%. In between he demanded another 25% as per contract as it was based on time payment and not job done. we paid reluctantly as we wanted him to just finish and he said he needs to buy material. But unfortunately now he just stopped coming. One day his guy came and took away most of their tools as we can not be at home all day. He never replied to our phone or text for almost 5 days and then one day i got a text saying that he is in depression and can not work. I demanded my money back and again no reply for 3 days and then one day he said he will send his guy to complete the work. I refused to accept as I dont want a non communicating one person team to take another six months to do a lousy job. I have sent him numerous emails and complained to Home Depot also who now are trying to deflect the blame on him and left me a message to talk to him directly to sort this out. Yesterday I called another contractor and was told that all the work which he did is wrong and to fix it they will need to remove everything. Moreover I was told that the main water shut down valve for water in the house has been most likely broken and has been hiiden down somewhere on driveway and will need to be found and the area will need to be dug till waterline around 5-6 feet deep to fix it. I ll have to take on a lawyer to get this sorted out most likely as it has taken away our peace and life. My home has become almost unusable and unsafe to live in.I ll also attach some photos which you can see that what the mess he left us in.
- Approximate cost of services:
- $50.00