Roy Inch & Sons Home Services by Enercare

I was very pleased with the care which Krys Kowalski, Maintenance Technician, demonstrated today doing the annual furnace and AC inspection. He answered my questions and demonstrated how settings should be for optimal efficiency. Plus, he took the time to clean my gas fireplace's glass. He was polite, on time and efficient.

Today Josh and his trainee Jesse provided the annual service checks on the furnace and A/C units. Josh is a fantastic mentor for Jesse with both men carrying on the tradition of all the Roy Inch staff as being polite, professional, knowledgeable. They verbally communicated any recommendations as well as provided a written report. There are many competitors in this service sector but I have never experienced any others with this quality of workmanship and employees.

Our Air conditioner would not start and we checked all the obvious reasons then call Roy Inch and Sons who immediately scheduled an appointment from 12 to 2 pm the same day. About 1:20 our Service Expert, Josh called to introduce himself and indicate that he would arrive within 20 minutes. He and his trainee, Jesse, arrived promptly, were courteous, and thorough in their investigation to discover the cause of our problem. It turned out to be that our thermostat was not functioning properly and they replaced it with the expected positive results. could not be more pleased nor impressed with the methodical and logical approach to diagnosis and management. The Expert was a patient and thorough teacher to the Trainee despite the extra time this takes.

I woke up this morning with no air, knowing it was going to be the hottest weekend we have had so far we called Roy Inch and the said up an appointment for this afternoon. Josh was our service guy and he was amazing! Explained everything to us and answer about a billion questions we had. He was honest and was not trying to push us to buy stuff. We did buy a service plan which made the price higher but totally worth it. He got us cooling off and gave us some good advice we are going to follow about maintaining these systems.
Thanks Josh we appreciate your time and professionalism.

I have been very impressed with the professionalism of all the employee's. AUDREY, SEAN AND MATT answered all my questions and did a great job with the installation. Keep up the great work as I will be telling all my friends and family about the great service.

Josh and Jesse were in to replace the pressure switch on the furnace. They provided excellent service. Not only did they change the switch; they also corrected a problem with the drain cap, and answered my questions on the replacement of the water heater.

This was a recall after a minor problem. The company went out of their way to make things right - their offer, not any request of mine. No charge on this one, and the technician, Larry Curts, knew exactly what he was doing, fixed the machine properly, bantered pleasantly and even patted the dog. :)

We have been regular Inch customers, and this is what we're used to experiencing from this company.

Jason called before coming this morning to give me approx arrival time, he was on time as scheduled for yearly A/C-Furnace inspection. All inspected well but Jason did recognize a couple of issues to help improve service, one he corrected and one is something I will be doing twice a year involving venting.
Great service today, Jason! See you guys next year!

I recently moved into my new home a month ago. The AC, furnace and central air were a mess from previous owners renovations and the ducts were filled with filth and drywall. Jordan from Roy Inch & Sons came by today and did an excellent job cleaning it out in an efficient and timely manner. I've used their services as well for repairing my central air system / AC and furnace (Brandon & Darcy did that work) and they too did an excellent job. All their staff have been very helpful, courteous and professional. Could not be more satisfied with the service.

I had my furnace and a/c maintained today by Josh and Jesse and they did a fine job. The weather did not cooperate but they still were efficient and tidy. Josh was mentoring Jesse and he seems to be progressing well. Great, professional job by both. And Josh, " Go Rangers."