Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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92%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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John from Mountain View
John from Mountain View
1 review The Lake, ON
10/10

Replacement AC

Came out quickly and did thorough job to determine proper sizing on replacement AC. Gave many different options....and was installed within two days of me deciding on Sunday on which to go with.

Approximate cost of services:
$4,300.00
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Company Response

Thank you for Mackay Heating and Cooling for this positive review. Each one is super important to us and we can learn from them, and we can also share with the other members of our work family. Thanks so much from Mackay Heating and Cooling

Susan  from St. Catharines
Susan from St. Catharines
1 review Saint Catharines, ON
9/10

service

Very punctual, professional, and courteous. They did a very good job inspecting the furnace and electronic air filter and made sure that everything was in good working order.
Thank you.
code 025

Approximate cost of services:
$140.00
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Company Response

We take pride in getting to you in a timely fashion at Mackay Heating and Cooling. We realize that your time is valuable and we want to leave the best impression possible.....There are many companies out there, we appreciate you choosing Mackay Heating and Cooling

Mary Campagna from Niagara Falls
Mary Campagna from Niagara Falls
1 review Niagara Falls, ON
10/10

Furnace and Air conditioner replacement

Peter the salesman came and offered us several options with no pressure. Very patient answering questions. Installation was very promptly scheduled. The installers were very polite, careful of our home put down mats. Cleaned up after. Very satisfied would happily recommend them

Approximate cost of services:
$9,000.00
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Company Response

We are extremely happy with Pete, all of us here at Mackay Heating and Cooling. We are proud of the fact, that like all of us here, Pete, is not about pressure, but about building relationships.....we work, very hard to exceed expectation!!!!

John M. Farrell from St. Catharines
John M. Farrell from St. Catharines
1 review St Catharines, ON
10/10

Air conditioner and water heater

Sales rep. Peter, was timely and helpful providing information regarding air conditioning for our home. Also, he set up an appointment within a week to install the new equipment, including a new hot water heater.

Fred and Chad arrived on time as scheduled, installed the new air conditioner. They were very well organized and worked around difficult weather conditions. They kept us informed as to what was going on and answered our questions as they arose. They removed all packaging and left the utility room spotless.

We would highly recommend the company and its employees.

Approximate cost of services:
$5,500.00
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Company Response

Peter is an incredibly, hard working, ethical, very educated, and takes his work very personally. The entire work family is a highly proud group that exceeds expectation. We pride ourselves on cleanliness after our work in your home. Thanks again from Mackay Heating and Cooling.

B & J Zimmerman from St. Catharines
B & J Zimmerman from St. Catharines
1 review Saint Catharines, ON
10/10

Hot Water Heater & Furnace Installation

We had a hot water heater fiasco with another company & Mackay came through with flying colours, sending Jason to our home within the hour to get us running water. Never been more excited to have running water, even if it was cold water. Jason was back to install the hot water heater & he was efficient, friendly, knowledgeable & quality of work was great. Furnace installation was a week later. Andrew & Chad were also very efficient, friendly, knowledgeable & quality of work was great. Would definitely recommend Mackay Heating!

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Keep up the good work!
Any advice to offer fellow homeowners facing a similar project?
Do not call anyone else but Mackay Heating!
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Company Response

At Mackay Heating and Cooling, when you have issues like this one, it feels like it is happening to us in our homes personally. Your pain is our pain. Your problem with this sort of of equipment, is not your problem, it will be ours. You have enough to worry about in life. Thanks for the wonderful words for Jason, Andrew and Chad. They are great techs , representing Mackay Heating and Cooling.

A. Jansen from St. Catharines
A. Jansen from St. Catharines
1 review Saint Catharines, ON
10/10

Air Conditioner Installation

MacKay's service was excellent. Scheduling the initial diagnostic visit, the sales rep's visit and the installation went very quickly. The people were always there on time. We had a new air conditioner installed and running just two weeks after the initial examination of our old unit.
The installers, Andrew and Kyle did a great job. They were friendly and knowledgeable. An installation problem was easily dealt with and they gave good advice on a number of heating and cooling issues. Based on my experience this is an excellent company to deal with.

Approximate cost of services:
$5,000.00
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Company Response

It is always exciting and so appreciated , to get these incredible reviews. We realize, that our customers are really busy people, and yet, took time to give a great compliment. Andrew and Kyle, are great installers, work hard, and ensure every installation, is done accurately. At Mackay Heating and Cooling, we try hard to not only meet your expectation, but completely exceed it. Thats' how we roll....hahaha

Kathryn  from St. Catharines
Kathryn from St. Catharines
1 review Niagara Falls, ON
10/10

new water heater

Purchased a new water heater that developed a weird squeal. Mackays were very helpful and responsive; ultimately they replaced it. Tech Adam is a gem! Personable, knowledgable, and helpful. We will continue to use them for anything heating/cooling related.

Approximate cost of services:
$1,800.00
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Company Response

Thanks so much for the great response for Mackay Heating and Cooling, and Adam. He is a very talented tech, who takes his work as much more than a job. His work, is his signature. He is extremely caring and is a great representation of a great technician, and for the reputation , of Mackay Heating and Cooling

Carole MacDonald from St. Catharines
Carole MacDonald from St. Catharines
1 review St Catharines, ON
10/10

furnace cleaning

This company always shows up on time and is very knowledgeable in the services they provide. I also find the price is reasonable and they never try to oversell their services .
John B tech Code 025

Approximate cost of services:
$136.00
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Company Response

The work family here at Mackay Heating and Cooling, continually work very hard to exceed expectations, and surprise , our great customers, with exceptional service, exceptional products, and standing behind everything that we do. We thank you for the great shout out, from Mackay Heating and Cooling

Martin Tammemagi from St. Catharines
Martin Tammemagi from St. Catharines
1 review Saint Catharines, ON
9/10

Install heating boiler w water heater, air conditioner

MacKay installed a fantastic high efficiency boiler with on demand water heater. They do a great job servicing - reliable, friendly, knowledgable. When we needed an air conditioner, we went back to MacKay, and again were pleased.
Code 025

Approximate cost of services:
$12,000.00
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Company Response

This is such a wonderful review and we are so grateful for your return business, and your very kind words. Thanks so much from all of us at Mackay Heating and Cooling. The entire group here at Mackays' work extremely hard, to exceed expectations, and build long lasting relationships! Thank you again , very much

Josh Oort from St. Catharines
Josh Oort from St. Catharines
1 review Saint Catharines, ON
10/10

boiler

Boiler leaking on a Friday afternoon. They were able to come, assess and fix all on the same day. Great quick services from a friendly and honest employee. Provided great advice to handle and maintain issue.

Approximate cost of services:
$350.00
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Company Response

What a great compliment for the work family at Mackay Heating and Cooling. Everyone at Mackay Heating and Cooling, prides themselves on their passion for the industry. So, many times they go over and above. Nice to get a shout out. Thanks from Mackay Heating and Cooling.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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