Write a Review


HomeStars
Fireplaces
Natural Gas Technicians Inc/ The Fireplace Doctor
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Natural Gas Technicians Inc/ The Fireplace Doctor

Average customer rating:
10 10 (65 reviews)

Sort by

Randy from London
Randy from London
1 review London, ON
10/10

Gas Line Connector

Jeremy responded immediately after I contacted him to have the connector from my already existing gas line to my new BBQ setup. He was very friendly, efficient and did the job the next day, which was a Saturday. Would definitely do business with him again. Highly recommended!

Approximate cost of services:
$120.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks Randy!

Let me know if you need anything else.

Best regards,

Jeremy

Greg from London
Greg from London
1 review London, ON
10/10

Fireplace Servicing

We were having problems with igniting our gas fireplace. It had been 10 yrs since it had been serviced.
When Jeremy arrived he explained the likely cause and started working immediately. A thorough cleaning and one small replacement part and we were back in business.
A completely professional service call. I would highly recommend this company.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thanks Greg!
Call me if you have any other issues.

Best regards,

Jeremy

Diane from London
Diane from London
1 review London, ON
10/10

fireplace service

We purchased a house that had an older valor fireplace which obviously had not worked for many years. Jeremy first checked the model to ensure he could get parts (which would save a service call charge) then he cleaned it and had it working in one short service call. We were very happy with his service and would recommmend him.

Approximate cost of services:
$275.00
Was this review helpful?
Company Response

Yes it can be helpful to have the model number in advance. I have a fully stock van but there are hundreds of fireplaces out there. Another plus, I am half the price of the local Valor dealers.
Let me know if anything else comes up.

Best regards,

Jeremy

John from London
John from London
1 review London, ON
10/10

Valor Portrait Fireplace

Jeremy had installed this fireplace a several years ago. For some reason the pilot light had gone out and using the remote to restart it wasn't working. I booked an appointment with Jeremy (Natural Gas Techs) and he dropped me a note suggesting I try changing the batteries. I didn't think that would work as I could see sparks near the pilot and hear and see the gas valve open and close when I used the remote but I did as he suggested. All of a sudden things were working again.
Saved me an appointment and got me up and running again just when things got cold.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thanks for the great review John!

Let me know if you need assistance in the future.

Best regards,

Jeremy

Dave Weatherbee from London
Dave Weatherbee from London
1 review London, ON
10/10

Repair of fireplace

thanks to Jeremy for service on short notice. He went about his work Professionally. We were especially pleased with care and cleanliness that he approached the job with. He obviously takes rest pride in his work.

Approximate cost of services:
$180.00
Was this review helpful?
Company Response

Thanks Dave!

Let me know if you need assistancein the future.

Best regards,

Jeremy

Chris from London
Chris from London
1 review London, ON
10/10

Gas Fireplace Purchase Install

This is our second time calling and purchasing a product from The Fireplace Doctor. We have had other company's come and provide us with a quote and service, but none compared to the service we have received from The Fireplace Doctor! Quality, Courteous & Durability. My inlaws have purchased a gas Insert and recommended us to Jeremy and we are glad. If we were to purchase or need service we are calling The Fireplace Doctor for sure!

Approximate cost of services:
$1,300.00
Was this review helpful?
Jordan from London
Jordan from London
1 review London, ON
10/10

Gas fireplace servicing

Jeremy fixed a broken fireplace and serviced two others. He returned my call quickly and showed up when promised. The cost was very reasonable, made clear in advance, and his expertise showed. He was happy to provide me with an education on how these devices work, which was invaluable. Great service, great price, would recommend to anyone and will definitely call him again when needed.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thanks Jordan,

Let me know when you need repair or maintenance again.

Best regards,

Jeremy

Jesse Gibb from London
Jesse Gibb from London
1 review London, ON
10/10

Fireplace Maintenance

Jeremy was straight up, professional, great to deal with and my invoice was more than reasonable. Even better, my gas fireplace looks and works like new. I'd highly recommend this company to anyone!

Approximate cost of services:
$150.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks Jesse!

Let me know if you need anything in the future.

Best regards,

Jeremy

D.  Granger from London
D. Granger from London
1 review London, ON
10/10

Fireplace

After our technician told us there was a part on our fireplace that was discontinued and we needed a new fireplace, we thought we would get another opinion and called Jeremy Graat.
Jeremy took the time to go outside and look at the vent of the fireplace which is where he found the problem.
Not only was he very professional, but he was also very knowledgeable and very thorough in his explanation of what the problem was and how he was going to fix it
Jeremy took great care in not making a mess or leaving any debris in the room.
I would highly recommend Jeremy to anyone with a fireplace problem.

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thanks D!

Another example of why Techs must use their multimeters!
Why do these "reputable" companies continue to "misdiagnose" and recommend buying a new $4000 fireplace?
Call me if you need anything else.

Best regards,

Jeremy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Natural Gas Technicians Inc/ The Fireplace Doctor

Proudly providing "peace of mind" in London Ontario for 20 years.
Specialties include; installations, gas fireplace services and repairs. Gas line installs for bbqs, stoves, dryers, pool heaters, disconnects and reconnects.

Visit our websites; GasLines.com or TheFireplaceDoctor.com

CATEGORIES
Fireplaces and Gas Line Installation
WEBSITE
http://www.thefireplacedoctor.com/
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
1
RETURN POLICY
30
PAYMENT METHOD
all
LICENSES
GT2, TSSA REG
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$100
BONDED
Yes
PROJECT RATE
$100 plus $25 per 15 minutes
WARRANTY TERMS
1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.