Waterman

A week before Christmas sewage backed up in our basement laundry room. We got in touch with Steve and he came out first thing Saturday to diagnose the cause of our problem. He used a fibre optic camera to show me that tree roots were all up in our old clay pipes and effectively blocking waste from exiting our house's sanitary line. Not a huge surprise for us as we live in a neighbourhood in Old Toronto that's over a 100 and all of our neighbours have had similar issues. However, we were 6 days from hosting our family's Christmas dinner, and worried how 15 people using the washroom would contribute to our sewage back-up problem.

Steve said it wouldn't be an issue as his crew would have it fixed by Christmas Eve. The Waterman crew started promptly Sunday morning, and finished on the Wednesday. They changed out all of our old clay pipes, installed a sump pipe, backwater valve, severed and capped off our weeping tile connection, and put a new drain in for us in our furnace room next to our water heater.

All the while, Steve was quick to respond to me and answer any questions I had, explaining everything multiple times so that I could understand. They quickly arranged all the permits and prepared the rebate forms for us. Jakob and Myron, our plumbing crew were extremely punctual - on the first day they arrived 20 mins ahead of time and waited in their van until the appointment time - and very polite.

I am absolutely flabbergasted by the amount of work his crew undertook and accomplished while completing it under his original time and cost estimate.

Thank you for saving our Christmas from smelly sewage!