The Mold Guy, Mold Detection & Removal

Ross went far beyond the two other "top rated" mold remediation companies I found on Homestars when he came to do the free initial inspection and estimate. He spent the better part of an hour not only using his moisture gun on the obviously affected area, but also testing humidity levels in various areas of the house and inspecting other walls, floors, and ceilings to trace back the source of the moisture that had caused the mold.

He ensured that his remediation estimate (and eventual 1-day job) would provide appropriate access to the source of the water leak (which was a drain pipe inside a wall) so that the plumber could easily access and repair the leak.

Ross even cut small panels of drywall out of the affected area (with our permission) while doing his initial estimate to verify the source of the leak and provide the plumber with early access to stop the leak.

Beyond that, he and his colleague were very friendly, very personable, and took their time without working slowly. They even offered to bring us lunch when they made a Subway run for themselves.

This was the most positive, pleasant resolution we could have dreamed of for an extremely unpleasant, frustrating situation.

From the time I picked up the phone to call moldservices to the final recommendations, after inspections & removal, the process has been, in a word - EXCELLENT. After speaking to Kay, Ross was over within a couple of hours to inspect our prolonged mold issues around window & ceiling of our Bathroom. The mold was removed quickly with recommendations on how to ensure it does not return due to condensation and mildew. Thank you Ross for the professional advice including the pictures of the exhaust units you suggest for our size bath.

Ross and his team were fantastic in addressing our mold issues. We called on a Saturday, and he came to inspect within hours. The explanation of the issues and the work that needed to be done was complete and clear, and the mold removal was done quickly and professionally. Follow up was great too, as Ross provided pictures documenting what was done. Highly recommended.

Spoke with Kay and she arranged for Ross to come out and take a look at mold and condensation building up in the house after a recent renovation. He was there on time, immediately found the problem was and made suggestions on how to keep it under control. He left us with mold cleaner and paint at no charge to fix up those susceptible areas. After taking his suggestions into account and cleaning up the mold ourselves, the mold has not returned.

I would highly recommend Ross. He is knowledgeable and honest and will only recommend what is necessary without trying to add on extra services or repairs that are unnecessary.

Ross and his colleagues at Mold Services are extremely professional and courteous. Within one day of the request, Ross was in my house completing a free estimate. His quote was thorough and detailed. The work was done quickly and without any hassles. These people are consummate professionals; my wife and I are delighted and impressed with their services. Highly recommended!!!

My wife and I bought our first home over a year ago with an improperly finished and insulated cold cellar that we knew had mold from the smell upon our first home inspection. We originally got, what I felt was, a pretty high quote from another company so we sealed the room and put the job off. This year I knew it couldn't wait any longer and I'm so thankful I looked on homestars.com. After reading all the positive reviews, I called moldservices on Saturday, Ross came on Sunday and gave an honest assessment and we booked him in within a few days. The day of, he and another worker (didn't get his name, sorry!) arrived a little early which is always good, worked extremely hard and got the whole cold cellar gutted and mold free in the time quoted and with the right equipment. They were up against some pretty nasty bugs and fungus which they handled no problem (much respect!). All for an excellent price, with courteous service.
After the removal, Ross was up front and said the space is unusable in its current condition, due to a poor build of our front deck which isn't properly sealed and allows water to seep into the cellar. This also has caused damage to the grout on the cinder block foundation. He showed me the main areas of concern which I may be able to seal from the outside with some caulking, and suggested leaving a dehumidifier in the room to keep moisture at bay. He also noted that mold doesn't grow on cement so I won't have to worry about any mold coming back. Finally he assured me that as long as the moisture is monitored it won't affect the rest of the basement, which is comforting.
All said and done, I will highly recommend Ross and his team to anyone who finds themselves in need of mold removal. I'm glad my wife and I now know the true nature of what was behind the drywall, and while it's not pretty, we know what we're up against.
Thanks!!

What great fast, courteous and very cost freindly service. From our first contact Kay that helped us out even when I gave her the wrong phone number to Ross that has the utmost professionalism which made this very scary process easy.
WOW less than 24 hours turn around. Thank you Ross and Group

Thanks so much for the pictures, boy, they speak volumes. My family and I are utterly disgusted that we've been living with this health harzard for years. You guys did a fantastic job with the clean up. The before and after pictures are a testament to all that you did. I will definitely use the before and after pictures to refer other people for your services.
Thanks for a good job well done.
Sincerely,
Naomi

Nothing but positive experience from the moment I spoke with Kay to the moment Ross left our house! Kay, a true pleasure to deal with, explained all available options to us over the phone and booked an appointment for the following day. Ross arrived on time and I very much appreciated his politeness and professionalism. He was extremely thorough, explained his methodology and did not protest at my request to smell the wall (which I thought perhaps smelled like mold :) I also very much appreciated when Ross went out of his way to inspect our basement and the attic, sharing his tips and observations throughout the way. I highly recommend MoldServices to all. Thank you Kay and Ross for such a positive experience.

Ross and everyone at Moldservices.ca were outstanding. Kay on the phone, got back to me asap and Ross , from start to finish was amazing! Ross was not only the most competitive price out there, but his knowledge and expertise are an added value to anyone who uses MoldServices. You can not do better than Ross for this type of service. One of the best experiences I have had as a homeowner with service, honesty, integrity and quality of work! Definitely go with Ross!