Watermart

Thanks, Lorne. It seems like it was a great move for you to move from the countertop version to the undersink version - I'm glad you're getting lots of life now from the filters. As always, you know where we are if you ever have questions. Thanks once again. Dave.

Thanks so much for your Kudos, Julie. I will be sure to pass them on to Ron. Please let us know any time if you have questions about your water system or water issues generally. Thanks again for your business. Dave.

Hi Mrs. Swartz. I'm so glad the softener helped with the kids skin. Usually skin problems (as they relate to water) can be caused by chlorine and/or water hardness. I'm happy to hear that the softener did the trick for you. Please let me know any time if you ever have questions about water generally or about your systems specifically. Thanks once again for your review and your business. Cheers. Dave.

Hi Linda. Scott was in your neighbourhood that afternoon - so it really wasn't any trouble to have him go by your place. I'm glad he was able to service and sanitize your water system and entertain - he does have some great stories. I'm glad you are happy with the thoroughness and cleanliness of the job. Please let me know any time if you have questions about your system. Thanks once again. Dave.

Many thanks for the great review, Christine. Please feel free to call me any time if you do have questions about your system or about the drinking water generally. Sincerely, Dave.

Thanks so much for the kind words, Richard. Please don't hesitate to give me a call or send me a line any time if you have questions about your water or the equipment. Sincerely, Dave.

Thanks, Pat. It is great to have customers who invite us to their homes to service their drinking water systems year after year. Nobody likes a pushy salesperson standing in their kitchen - so I'm glad to hear that you appreciate the simple and honest service we provide. As always, please get in touch with me any time if you have questions about your water system or water issues generally. Thanks once again. Dave.

Hi Jasper. Thanks so much for the kind words - they are very much appreciated. Please let me know any time if you have questions about your reverse osmosis or ultraviolet systems. As always, we continue to have stock of all the parts you need and I am glad to ship anything out or send a technician any time it is needed. With thanks. Dave.

I am truly discouraged and saddened to get this kind of review from Glenn. He has been a valuable yearly client of ours since 1996. In this time he has invited us to his home 15 times in 15 years to maintain his drinking water system. This is hardly indicative of someone who doesn't have faith in our expertise.

There's a great expression that applies to any kind of business: “There will always be issues to deal with - but it's how you deal with those issues that count”. I make a concerted effort to run my business in this fashion. So when we found out that Glenn was having a problem with the volume from his system I sent someone out to him immediately.

Very occasionally water filters will clog prematurely. This is often due to work on the municipal water mains and we can't prevent this. The technician came back from Glenns house with the following notes: "Troubleshoot Pressure, Pulled & Changed filters, pulled membrane, sanitized and flushed system, changed flow restrictor to green, tested auto shut off 3 times, advised customer to drain and let fill again 3x and then bring a sample to store. All is working properly." Glenn never brought us a sample.

When we called Glenn to follow up he still complained that his water still did not taste right. During this phone call I made the following set of notes: "Spoke with him over the phone. Agreed to refund his credit card. He is going away for a few days and will call us when he gets back. Dave will then go to his house and test the water the ascertain if the system is working properly." Glenn never called back to arrange for me to visit his home.

We really did everything we could to help Glenn with his issue and to rate us so poorly is nothing short of discouraging and I believe unfair. This review is truly not indicative of the service either myself or any member of the Watermart Team provide.

Wow! Thanks so much for the kind words. We'll continue to do our best to live up to your kudos. If you ever have questions you know where to find us. Thanks once again! Dave.