The railing is gorgeous, and you can certainly see the work they put into it, but we would have appreciated better communication from them. We were trying to match existing rail on our porch and so we gave the deposit and were told he'd send us photos of what they found that was similar. After two weeks with no word, I emailed them to see what the finished rail looked like. Instead of the railing being installed when he estimated, it was two weeks delayed because no one communicated with me as to what they found to match our existing rail. Again, when it was finally done, it turned out incredible, but email communication certainly isn't their strong suit, considering the language used in the emails. They certainly do try, but email correspondence with a slew of exclamation marks and poor grammar don't really fill me with a lot of confidence. In this day and age with fraudulent companies taking people's money and running, I was a bit nervous after reading the emails I was getting from them. Luckily for me, the work was beautiful and they delivered exactly what was promised...eventually.