New outlets, breakers, and undisclosed charges
I had great service from start to finish. However I would not recommend Rand Electric despite their friendly, timely, and extremely clean & tidy work strictly based on how pricing and billing was handled. I was originally quoted a 4 - 6 hour job. The electrician got everything done within 5 hours including clean-up. I was impressed . . . except for all of the undisclosed charges including permits and material costs that should have been presented before starting any of work. I'm not trying to evade code or permits and appreciate quality materials but what should have been a $600 job (initially discussed) turned into $1,000! Rand's work is excellent and they're experts but they're doing a disservice to their customers by not sharing all of the billing details and permit costs upfront so customers have an idea what they can afford before the work is complete. If the $1,000 charge inc. permits costs and materials, a 5 star review would have been in order.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello and thank you for your feedback. We’re pleased that you found our Electrician to be “friendly, timely and extremely clean and tidy”, and that you were really pleased with the “expert” work we do. However, we would like to apologise for the miscommunication on our part, that our Electrician didn’t provide a price for the materials and permit fees required to carry out the work you needed. We have now made it a company policy, which we discussed at our staff meeting this week with all of our Electricians, to discuss material and permit requirements as well, when asked about how long the work will take, which is the standard question we’re asked. I have left 2 phone messages for you and I hope we can connect to try and rectify this unpleasant experience and leave you feeling better about the situation. All of our services come with a 100% Satisfaction Guarantee and we stand by that.
Thank you for your business and I hope to hear from you.
Sincerely,
Andy Mittelstaedt
President
905-683-8299