Drainpro

Plumbing
Ottawa ON K2G 1G4
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drainpro

Average customer rating:
9.8 10 (187 reviews)

Sort by

Don Lamoureux from Ottawa
Don Lamoureux from Ottawa
1 review Ottawa, ON
10/10

bathroom toilet leaking into basement

home builder incorrectly installed toilet when home built 6 years ago causing gradual leak that has become much worse recently so needed help to fix.
Drainpro was fantastic - when i called for assistance the manager Jason was very professional, and their employee Tyler arrived right on time as promised. The work was done quickly, and Tyler completely cleaned up the bathroom once finished. The price was very competitive as well! I will definitely recommend Drainpro to anyone who needs help with plumbing. Thank you!

Approximate cost of services:
$190.00
Was this review helpful?
Company Response

Thanks for your review, glad to hear we were able to help

Jeff Gregory from Thomasburg
Jeff Gregory from Thomasburg
2 reviews Ottawa, ON
10/10

Kitchen Drains Replacement

Dec 29, 2014. Tyler came on time, and finished in under 1 hour; professional job. Highly recommended. Apparently, I need twelve more words to fill up this space, so there.

Approximate cost of services:
$189.00
Was this review helpful?
Company Response

Thanks for your review

Jeff Perchard from Ottawa
Jeff Perchard from Ottawa
2 reviews Ottawa, ON
10/10

Clear clogged kitchen sink drain

I had a stubborn clog in the drain to my kitchen sink. Liquid Plumber helped for a while but eventually it completely clogged and water backed up into the sink. Matt from Drainpro came and with the right tools was able to quickly clear the clog which was actually deep in the drain (below the basement floor). They also replaced the outdated pipes under the sink. Drainpro had the right tools and parts on hand, and were also very competent and friendly. They answered all my questions. Highly recommended.

Approximate cost of services:
$275.00
Was this review helpful?
Company Response

Glad we were able to help

Brian Rattray from Ottawa
Brian Rattray from Ottawa
1 review Ottawa, ON
10/10

Install toilets

Great service and professional staff on the phone and in person. They were the only company who contacted me after sending 3 emails for quotes. Quick install of 2 toilets. No mess - took everything with them. Showed up when they said they would. Will call again! Thanks guys.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Thanks for your review, always glad to hear we were able to help out.

TJ from Ottawa
TJ from Ottawa
1 review Ottawa, ON
10/10

Repair bathtub leak

This is the first time we used Drainpro based on a friend's recommendation. The service rep "Matt" and his assistant "Sam" arrived to the appointment on time. They assessed the leak and advised of the repairs required and indicated the exact costs. They completed the work within an hour and showed and explained what was done. They were very friendly and professional. We will definitely use Drainpro again if needed in the future.

Approximate cost of services:
$225.00
Was this review helpful?
Company Response

Thank you for your review

Michael C.
Michael C.
2 reviews Ottawa, ON
10/10

Plumbing

I contacted DRAINPRO for the installation of a sink and also to repair toilet which was actively leaking water out. They came within a few hours as promised and did the job in a complete and professional manner. The individual "Matt" who carried out the work was thorough and caught a defect in one of the toilet units he had installed and replaced it immediately. I would definitely do business with them again and I would recommend them to my friends

Approximate cost of services:
$325.00
Was this review helpful?
Company Response

Great to hear Matt helped you out, call anytime for all your plumbing concerns.

Devon Woods in Ottawa
Devon Woods in Ottawa
3 reviews Ottawa, ON
10/10

Check for leak in bathroom under toilet

It is the third time I have used Drainpro in the last three years for plumbing issues in my heritage house. Each time they were prompt in replying, punctual in arrival and quick in getting the job done. They gave me excellent advice about the available options and what each would mean financially and in terms of potential consequences. They did the job quickly and did an excellent clean up afterwards. I will use them again and recommend them to friends. Very very happy with the service.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Great to hear we were able to help out again.

helen from Ottawa
helen from Ottawa
1 review Ottawa, ON
9/10

blocked kitchen sink, clogged drain leaky

We had blocked kitchen sink for a week. We did some jobs by ourselves, but it didn't work. Finally the drain was leaking. So I called DrainPro. They worked very well. They cleaned the drain and changed leaky pipes in one hour. Their job was over our expectation. We will recommend them to my friends. We will call them again if we need them. One suggestion is that please give us a clear price range when I phone your company. Thank you for the good job.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thanks for your review

Rachel from Ottawa
Rachel from Ottawa
1 review Ottawa, ON
10/10

Clogged sink

I called DrainPro after reading the reviews here on HomeStars, and I'm glad I did - Amazing service from start to finish! I was so impressed by the expertise and professionalism of everyone I dealt with at DrainPro. They were able to send someone to fix my blocked drain right away. Steve (?) showed up right on time and carefully explained the problem, and told me how much it would be to fix. While he was here, he also changed an aerator in my faucet. For the first time since I moved in three years ago, I have good water pressure....I don't know why I waited so long to call!

As a woman living alone, I get overwhelmed and a little nervous when I have to call for home repairs or service. It's intimidating as I usually don't have any idea what I'm dealing with. I don't have to worry about plumbing problems any more - I'll just call DrainPro from now on. I highly recommend this excellent company. Thank you!

Approximate cost of services:
$225.00
Was this review helpful?
Company Response

Happy to hear your comments about Steven and our staff

Bruce and Judy Hygh from Ottawa
Bruce and Judy Hygh from Ottawa
13 reviews Ottawa, ON
10/10

Plugged Bathroom Sink

Excellent service to unplug bathroom sink; very efficient and expedient. Knowledgeable and professional service and staff. Would highly recommend to others to use. As a result, we are having them replace the sink, faucet and toilet for us.

Approximate cost of services:
$140.00
What could this company do to improve their services?
Seems perfect to me
Any advice to offer fellow homeowners facing a similar project?
Call Drainpro right away rather than make it worse by trying to fix it yourself, as I did.
Was this review helpful?
Company Response

Please call us if you have any other plumbing needs

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainpro

At DRAINPRO, our goal is to deliver the best possible service every time. We've built our reputation on being friendly and professional with every single customer. We're a local Ottawa plumber, committed to getting the job right the first time, every time.

Call us today for all of your plumbing needs! Or visit us at www.drainproottawa.ca

CATEGORIES
Plumbing and Drain Services
SERVICES
Toilet, faucet or sink repairs. Dishwasher and washing machine plumbing repairs. Blocked sewers and pipes. Water line repairs. Frozen pipes. Electric water heaters. Sump pump and sewage pump repairs. Floor drain repairs. Video inspections
BRANDS
American Standard, Gerber, Delta, Moen
SPECIALITIES
Sinks, Toilets, Tubs and Drains
WEBSITE
http://www.drainproottawa.ca
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-Transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year plus Manufacturers
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.