DAMAGED OUR PROPERTY/WILL NOT PAY TO REPAIR!!! STAY CLEAR OF THESE MOVERS!
Damaged our evestrough/guttering by reversing their truck into the house on moving day! Did NOT pay for damages! Unprofessional, fraud of a company! We paid our bill in full for the move services, and now Toronto VanLines says they will NOT pay for damages to our property!
- Approximate cost of services:
- $2,300.00
- Company Response
Hello,
On your moving day of October 20, 2018 the men on your move and our estimator did inform Toronto Vanlines of the damages made to the garage roof.
Pictures were received and a claim with our repairs department was filed.
All claims are dealt with on a timely manner. However depending on the type of claim does impact the time frame.
Our Office did inform you that it was being looked after the repairs and that it would be done on or before October 31, 2018.
Toronto Vanlines was well aware of the urgency of the matter and hired MITCHELL C & SONS ROOFING LTD to do the repairs.
Their 1st available date was October 29, 2018 and thus went to your home at 17 Rouge Fairway St, Markham, ON L3S 4H5.
Upon arrival they found NO DAMAGES and thus contacted the office.
On the same date, our estimator contacted you and that was when Toronto Vanlines office found out the repairs were done by a company hired by you.
As per our previous emails on October 26, 2018 and pervious phone calls, Toronto Vanlines made it clear if you wanted to hire your own contractor you need to submit a quotation/estimate for approval.
On October 27, 2018 you contacted our office and we assured you again that the damages would be repaired by Toronto Vanlines on or before October 31, 2018.
Toronto Vanlines requested the real estate agents information only because we needed to be prepared in case of any delays. Toronto Vanlines was willing to take full responsibility.
OUR COMPANY POLICY STATES: THAT ANY REPAIRS MADE BY THE CUSTOMER/CONTRACTORS HIRED BY CUSTOMERS, HAVE TO BE APPROVED BY TORONTO VANLINES MANAGEMENT.Regards,
Toronto Vanlines Team