Toronto Van Lines

NEVER USE THIS COMPANY! TORONTO VAN LINES - USES TWO ADDRESSES, ONE ON THEIR BUSINESS CARD AND ANOTHER ON THE NET (251 HOLLYWOOD AVE, NORTH YORK, ON M2N 3K8) BOTH WITH SAME TEL #416-316-2316. JUNE 29, QUOTED 12 HOURS FOR OUR MOVE IN AUGUST - STATING THAT HARDLY EVER OVER 10% WRONG. ACTUAL MOVE BILLED 21 HOURS EVEN THOUGH WE MOVED OUR COMPLETE KITCHEN AND ALL OUR CLOTHES OURSELVES WHICH WERE SUPPOSED TO BE PART OF THE MOVE. AFTER DEPOSIT HAD TROUBLE GETTING CALLS RETURNED. DID NOT SUPPLY ADEQUATE PROMISED BUBBLE WRAP FOR PICTURES- TOOK NUMEROUS CALLS DID GET ENOUGH FOR 4 OF 40 PICTURES. DID NOT HAVE SUFFICIENT BLANKETS OR LARGE ENOUGH TRUCK. DRIVER SAT IN TRUCK FOR ABOUT 25% OF TIME AND DID NOT WORK - HE WAS VERY EFFICIENT WHEN HE WORKED. NEEDED TO USE OUR TOOLS AND STEP STOOL AND THEN LEFT STOOL AT ORIGINATING HOME. ADDED 30 MINUTES TO THEIR TIMESHEET AFTER WE SIGNED OFF AT END. HELD FURNITURE HOSTAGE UNTIL WE PAID. NEXT DAY SAID THEY WOULD INVESTIGATE AND GET BACK TO US - UNABLE TO REACH THEM AND THEY HAVE SUBSEQUENTLY NOT RETURNED CALLS FOR OVER A WEEK. THERE WERE COMPLAINTS ON THE WEB SITE - WHEN WE QUESTIONED THEM, WE WERE TOLD THEY WERE FROM A DISGRUNTLED EMPLOYEE, HOWEVER THEY WERE TRUE TO WHAT ACTUALLY HAPPENED. OVERALL, A DISASTROUS MOVING EXPERIENCE AND A MOST UNPROFESSIONAL COMPANY