Toronto Van Lines

My wife and I hired this company after receiving a few quotes from other moving companies. we gave them a $200 deposit on my wife's credit card.Let me also state that my wife was 6 months pregnant at the time and we have 2 other children under the age of 4. They were fair in pricing but not the cheapest. Ana the sales rep was pleasant but it all started with her false promises, she said on several occasions that she would provide boxes and bubble wrap for our move but always made excuses as to why she never could never come out...this should have been the first sign as to why I should have never hired this company. On the actual day of moving, the movers showed up a little late, at around 1230pm, they were suppose to be there at 1130am, but not that made much of a difference. The real issue was that they did not fit everything in the truck they provided. So after spending 5 hours loading the truck and realizing that not everything would fit and furniture still in my house, this is when the poor customer service started. the manager was called and I was told that if I wanted all of my furniture moved, they would send another truck the next day to pick up the rest of the furniture, but the catch is I would have to pay for another truck and 2 more guys. WHERE IS THE CUSTOMER SERVICE???? Whoever estimated the job miscalculated the size of the truck needed and somehow that was my fault and I needed to pay more for it. So I ended up going to rent my own truck the next day and moving the balance of the furniture myself, thankfully the buyers of my house allowed me to store the remaining furniture in the garage so i could pick it up the next day.

Let me get to the best part of this entire transaction. So the 4 movers finally get to my new house to start unloading, (now it's 6pm) and everything is going somewhat smooth until the lead mover(driver) hands me an invoice at 8pm and saying they'll be done at 10pm and I need to pay now, I immediately say 'well lets wait until your finished and we can check the time then" and I'll pay what I owe based on our contract and time. I also notice that his invoice is much different that my invoice. His invoice showed a lot more charges than my copy, well this is when it got really ugly. The lead mover calls his manager, manager tells lead mover to lock the truck and hold my furniture until I pay and that the manager is coming to my house with the police and to wait until he gets there. Bill the manager arrives at my house at 1030pm with the police and the first thing the police say to the movers is "unlock your truck and unload the furniture, if you dont I will charge you all with theft. Needless to say, the movers quickly unloaded the furniture and finished the job. I agreed to pay the balance in cash to Bill the manager which I did and had the police witness this as well and noted on his invoice that this is full and final payment. The next day my wife's credit card was charged an additional $500.00 without her consent. This company had the nerve to charge her credit card without authorization which lead us to have to contact visa to reverse the charge. They tried charging her again a few weeks ago and we had to cancel our cards altogether....what a nightmare this was. The 4 movers were actually ok, but Ana and Bill the manager were horrible to deal with. Bill was very rude and patronizing to my wife and I and even rude to his own employees and in my opinion even disrespected the police when they were at my house. All in all I would never recommend this company to anyone. Beware of using these people with your possessions as this is company that will rip you off and hold your possessions as ransom. Remember, it is against the law for a moving company to hold your property, my advice would be to call the police immediately.