Mhc Home Comfort

We are seniors. On December 3rd 2020, during the removal of the existing wood insert, the concrete hearth was scratched; the wall panel on the staircase was scratched; a motion detector lamp bracket on the wall panel was damaged and last but not least, the back entrance door was dented and scratched. On December 3rd, we called Eric (the manager) and told him what had happened. Eric said he would come on December 4th, which he did. Took a picture of the damage made to the back door and said "It is my fault and I take full responsibility and will talk to my installers."
This company has not returned telephone calls or responded to our email, sent December 16th. Their payment policy and liability statements are questionable. We would recommend strongly to shop elsewhere as they ask for a deposit of one thousand dollars and full payment prior to installation. They do not take responsibility for property damage whatsoever. Surely, this company must have liability insurance.

UPDATE:

We were finally contacted by Roya, the owner of MHC Homecomfort.
She apologized for the time delay in responding to our concerns.
A settlement offer for damages was agreed upon and both parties have reconciled.
Thank you, Roya.

Background
I recently had changed up my 11 year old 50 gal water heater tank located in my basement townhouse with a 199 BTU Rinnai tankless. The tank had rust and leaking (rusty water) coming from the tank.so I decided to look for a new water heater.

Sourcing
I had requested for 3 quotes and decided on MHC due to workmanship familiarity and price. The other quotes were either 25% higher, asked to pay $80 for a quote, or never called back and they never left a call back number.

Initially the MHC Sales Rep (Eric) recommend a 160BTU unit for my townhouse but I had concerns if I need to use all 3 shows in the house and a couple of faucets if we had a lot of guests I opted for the large capacity model (199BTU) as it was only $300 more plus taxes compared to the overall price.

Installation
This was done in 2 phases.

Phase 1:
First day was to connect another natural gas connection from the main to the tankless as it required a larger diameter pipe than the current 0.5 inch connection in place for the existing tanked heater. They drilled into the foundation, connected a flexible metal tubing and with any other gas leak validation was done in half a day. I ask multiple times that they caulk the outside the foundation around the tubing just to make sure no extra little things came inside that way.

Phase 2:
Installation day of the new tankless heater. The new device was definitely smaller both in sized and in the footprint compared to the tank heater. The new tankless is roughly 1/6 the size of my water heater tank and the tankless is mounted flush on a board against the wall freeing up 4ft x 2.5ft footprint. The piping in and out of the tankless was plastic (PVC?) instead of copper which is ok as it would be a better insulator compared to copper reducing some heat loss. The technicians drilled new foundation holes for the new tankless ventilation and the job was done in less than a day.

Post Installation Problems
1) Water flow or pressure issues
The hot water was not providing enough flow compared to the cold water (30% difference). Thus I could only one of anything (ie 1 shower or faucet) at a time. My wife mentioned this to the technician the day when the new tankless was installed but the tech indicated this was normal until I confirmed the issue measuring the water flows for Scenario 1 (2 showers) and Scenario 2 (2 showers plus kitchen faucet).

This took 3 weeks to resolve until the original technician remembered that the main water line may not have been fully opened before he came back the 3rd week. Larger diameter plastic tubes were used to replace the original 0.5 inch to the tankless but it was mainly due to fully opening up the main water line. The tankless did have some resistance but now hot and cold lines outputted a similar amount of water.

Things to think about or need to ask for
- Any drilling in the foundation I asked they at least caulked around the outside where the new vent pipes or gas line come into the basement. This is to prevent any water and/or very flexible rodents from getting in easily.
- Before the installation check how the water is flowing typically in your house under normal usage. I have to bath the kids when my wife showers and sometimes with an active laundry machine. So I definitely noticed when the low flow issue when I bath the kids. There was more water flowing out of my kids than the hot water. I didn't check the flows beforehand so I could only compare with the cold water as water should flow normally regardless of temperature. As it turns out I may not reach full capacity of my tankless as my water flow only gives me 5-6 GPM while the tankless can handle 9.6 GPM.
- Some cleaning up on the inside you may have to take care of on your own. I have concerns about the basement foundation holes so I caulked where the pipes came into the house from the inside of the foundation too.

Device installed
Tankless Water Heater
Brand: Rinnai
Model: RU199iN

Conclusion

Final Rating 8/10 (This is separate from the HomeStars rating)

Reduced rating score from 10 due to
-1 Forgetting to fully turn on the main water connection
-0.5 Troubleshooting for 3 weeks. I could still use a shower and understanding due to the overall pandemic situation. If it was not a pandemic or I could not use any hot water then the penalty is at least 1 if not more.
-0.5 Post clean up issue from the foundation drilling of the vents and gas line connection. Anyone who doesn't get this penalty is probably charging more upfront and this is a small issue to me as I can handle this myself.

Overall I'm fine with the installation and pricing. I was in a state where it was usable until MHC resolve my issues. I would recommend them to other people.

The previous owner purchased their furnace, AC and fireplace replacement from MHC Home Comfort as seen from their sticker on the equipment. Since I had their contact, I tried them out for HVAC regular maintenance. I am glad they came because they found out a serious problem with the furnace which I suspect was caused from a separate water heater leak which Matthew the technician revealed to me. MHC was reasonable with the costs and gave me options like replacing the furnace. I ended up choosing to replace the circuit board which luckily resolved the issue. Thanks MHC Home Comfort.

Over the last 5 years we have bought a furnace, a barbeque, and an air conditioner from MHC. We have always been happy with their service and quality products. Fast, professional, and at a very good price. I definitely recommend MHC be on your list for quotes.

Long story short.... Matthew was our first contact and from the point of meeting Matthew we were sold on MHC. Matthew as confident in his assessment and we felt comfortable with his knowledge and his recommendations. We had other companies quote and we always came back to Matthew and Mississauga Home Comfort. MHC has done a great job with our installation. Matthew was involved and our installer was Fred. Fred is a true professional and he made the job look easy. Really - easy - because he just did it so well. Great experience working with MHC and would highly recommend.

Serviceman came on time, was efficient , diagnosed the problem and left after fixing the problem. . More than pleased as fireplace is getting near it's life's end. would recommend this company highly.

Done efficiently, great improvement in air conditioning. Heating, we will have to find out when the season kicks in.

Very happy. Ray was very helpful and answered all my questions. No problems with the installation. All work was well done. The technicians did a great job, answered my questions and were clean and tidy when they worked. They did a great job of cleaning up when they were finished. Great work, no problems.

MHC sold and installed an air conditioner for me on a very hot day when I had no cooling. Clean and fast and good price. They are reliable they have been servicing my furnace for years also.

My ac unit stoped working and i was convinced it was a capacitor that was needed so I went down to buy one . Not only was it the wrong part which was ok but why would a company like this rip me off and sold me a $30 part for $73 and made if final sale . This place is a complete rip off and everyone needs to know that this place will rob you and double the price. If you ever go there make sure you know the market price cause they will double the price.