TWG Landscaping & Property Maintenance Inc.

Wow! I can't tell you how pleased we are (once again) with Todd & his crew & the love they have given our backyard. Last year it was the retaining wall & Muskoka stone steps down either side. This year, they created our very own "Secret Garden". See the photos attached but they don't do it justice as plants are still blooming & growing. Todd sat with us and heard our vision then took it to the next level. I never could have imagined how beautiful it could be in this once wasted space. We are over-the-moon pleased with the results & the customer service and can't wait to complete step 3 next year! Call us, Todd/Tammy!!

I presented TWG with issues: the very old deck, back yard ground water getting to close to the house and needed access steps and walkways.
Todd, the company owner and designer, listened, came with a plan
and start date.
The result, WOW!!!, what a nice professional job done by TWG staff. Old deck gone, extensive digging and replaced earth with high quality bedding resolving water problems. Choice of Permacon slabs and natural stone steps suggested by Todd were installed.
Its a pleasure to look at and walk on my nice new patio everyday.
Thank you to the entire staff at TWG. Mr. G.M.

Another amazing job done by TWG, we have used Todd and his crew for five years now and they always impress us. The attention to detail and quality of workmanship is second to none, topnotch company. We are completely satisfied and wouldn’t hesitate to recommend TWG to anyone.

We have been waiting 4 yrs for our landscaping to be fixed. Sod put down straight over limestone. Limestone leeching into garden killing everything. Driveway edging has shifted a lot. Flagstone placed too far apart and hard sand filler coming away in chunks. We were told by TWG that they let the crew who did our work go, but they never fixed the problems except once they came and added more flagstone. Todd was only on the job site to put in steps and he never signed off on the final project. Every summer we are told they will fix it, and every summer passes with nothing. This wasn't a big job but it was important and costly for us. Such a disappointment.

After reviewing and meeting with 3 highly rated contractors from the Homestars website, we decided to hire TWG to design and build a new front entrance/steps to our home. We were not quite sure what we wanted, but Todd was helpful in suggesting ideas. We meet with Todd once or twice before deciding on a final design. Todd mentioned that he is hands on with his projects and that he would be on site often during the work. Over the course of the roughly 7-8 days, there were three employees that did most of the work, but we never did see Todd on site very often if at all.

Our newly designed front entrance has a total of 8 steps with the steps broken by two landings (1 step-landing, three steps- landing and a final three steps to the porch). I noticed half way through the build that the final 3 steps before the porch were not level and I mentioned that to one of the workers on site. I was assured that they would be leveled. As the project neared completion and final touches were being made, the three top steps remained untouched. It appeared as though they were intentionally working around the steps. Once the work had been completed, I did have Todd onsite to level off the top three steps. He did make an adjustment that made the steps more level, but they still were not properly leveled (they are just less than an inch from level from end to end).

I left another message for Todd about the steps still not being level and he returned my call and stated that he would come by the house the following day level of the stairs. The next evening I came home, but nothing was done. Todd had left me a message that he had been by the house and that there was nothing he could do to level the stairs. I believe he claimed that the slabs used were bowed and that he couldn't do anything more to level off the stairs. I'm not sure if this is actually the case as I cannot tell myself if the slabs are indeed bowed, but if they are I do question why Todd (or the TWG employee responsible for sourcing materials), would have purchased bowed slabs in the first place.

Overall, I really like the design created by Todd. If I could do it over again, I would have definitely brought up the issue with the top three steps not being level earlier. I had assumed that this would be corrected prior to completion of the project - it was not. Additionally, I should have probably held back some of the payment until the stairs were leveled properly. At this point, I will most likely have to hire someone to properly level the stairs next spring if I can't figure out how to do it myself.

I would probably recommend TWG to a friend, but I would suggest they monitor more closely the work that is being done and address issues with craftsmanship and materials right away.

The existing deck was torn down and a stone patio was laid in its place. The backyard looks great and I can't wait till spring to use the patio.

Front of house landscaping was completely changed. The consultation included planning, modifying, and executing.
The work team was courteous, efficient, and skilful.

We needed extensive work on both sides of our house. A retaining wall, armour stone stairs on both sides and flagstone work on both sides as well as in the yard. Todd & his team at TWG were amazing. They didn't just install the stairs, they curved them to give them a sweeping style - something I wasn't expecting! There were a couple of things that I'm sure they didn't expect but went ahead anyway and didn't charge us extra! Despite some lousy weather, the job is almost complete and we couldn't be more pleased. We will definitely be connecting with them for some finishing touches in the yard next year and likely some indoor stone work on our fireplaces.

We are very happy with the final product
-Their price was competitive
-They had a large colour selection
-They were here when they said they would be
-Cleanup was excellent
-We would reccommend this company to others

It's been a year since Todd and his crew replaced the wood and brick entrance steps to our house with interlock stones and natural stone steps. The work, along with a repaved driveway, meant that rainwater flowed down the driveway instead of into the garage and made it easier to remove snow that winter. Because of his standard of excellence in seeing the job was done to my satisfaction, I would not hesitate to have him back to do any further work I might require.