We had 4 windows replaced and they are great! Our window installation crew - Mike, Tyler, and Kyle (Hok..) were friendly, pleasant, efficient, and very professional. They left the place clean and tidy. A pleasure to have them work in our home.
In terms of Centra windows, I was a little disappointed with the delay of communication as to when our windows would be installed. I waited 3 weeks after my inquiries before I got any information about when our windows would be replaced. Overall, our experience with Centra customer service has been very good. Perhaps they could hire additional staff to assist with the heavy workload or customer communication practices. I can appreciate that everyone is busy, but I feel three weeks is a little disappointing for a response time after several inquiries.
Overall, I would recommend Centra Windows and we will likely be getting more windows from them in the future.
- Approximate cost of services:
- $3,500.00
- Company Response
Thanks so much for your review Hazel! As much as we love to hear how great your windows turned out, it's always good to know where we can improve. My apologies for the delay in communication. We always try to keep in close contact with our customers and with it being the busy season our follow up may not have been at its best. So glad you still found your experience with us was a positive one! We would love to help you with any needs you have in the future. Hope to hear from you soon! Erin McClelland, Marketing Assistant, Centra Windows Inc.