I contracted Centra to replace some (20+) of the sealed units in my home.
The estimator was polite and efficient, and gave me a copy of the measurements he took.
While Centra clearly has a good reputation on Homesmart and other sources, it seems like some things may have changed recently.
It required 4 installation visits to get the installation job finished and that was caused by:
1. Incorrectly manufactured units. Wrong grid-work.
2. Units manufactured wrong sizes
3. Units missing from the delivery. Not shipped or not
manufactured at all.
4. Units broken during installation and needing to be re-done.
5. Miss-communicated appointment times causing further delays and annoyance.
6. 10 day waits (approx) between each problem discovery and repair action.
I might even chalk all this up to a onetime problem, except that my neighbour was having similar work done at the same time and experienced some of the same problems (miss-manufactured units several times) with a different estimator and different install crew.
The job eventually got done correctly, but during the process and all the delays not one of the customer “service” personnel called to do anything except schedule the next visit.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Better quality control and followup