Unfortunately my current experience with Centra was nothing like it was about 10 years ago. The product and service I received back then was outstanding. This time around my estimator Brad was unhelpful, uncommunicative and under-delivered. Out of the ten items to be installed, six arrived either damaged or were incorrect on delivery day. It took another six weeks for them to come back and replace the incorrect items and complete the door installation, and there were still errors. It's now September and I am still waiting for them to install the correct glass on a window and a window opener. Getting the information for the government grant from Brad was next to impossible. No one responds to or acknowledges emails, not even the CEO. The only people who did their best were the installers. On the three installation days they were pleasant, friendly, helpful, knowledgeable and very tidy. I won't be using Centra again and will never recommend them to anyone again. It's a pity as they have great products and their installation process is cleaner than other window suppliers.
- Approximate cost of services:
- $23,000.00
- Company Response
Hi there, thank you for sharing. We’re disappointed that in this case we did not live up to your expectations and previous positive experience. We would like to make this right, so please reach out to the team at your earliest convenience at +1 888-534-3333. Thank you for your feedback and the opportunity to be better.