Doors and Windows Lifetime Warranty
The builder of my now 5 year old home purchased all doors and windows from Centra. The Service Manager at Centra told me that I have a lifetime warranty of the products.
I have been having issues with their doors from day one. Recently, I emailed 3 times to have warranty work done, no response, I called the Service Manager twice and Lead Customer Care Person, still no response from the company or management. The locking mechanism on 2 doors have failed, basically they arent locking properly. This poses a security and safety issue. This is troubling when a door company doesnt respond to these types of issues. The warranty claim is false. Not good for the companys reputation.
- Approximate cost of services:
- $1.00
- Company Response
Hi there, we would like to resolve any issues but unfortunately are unable to find a record of this with the information provided. Can you please provide your name, or alternatively call +1 888-534-3333 and provide more details? Thank you!