Windows replacement due to dry rot
- Approximate cost of services:
- $33,000.00
Windows replacement due to dry rot
Good Morning Danny,
I was troubled by your review today, your business and experience is very important to us. I investigated various departments input and was pleasantly surprised by our internal performance! It is inaccurate to suggest a long production cycle based on your May25th start. We were informed June 10th, (nearly 3 weeks into our scheduling that your designer required a colour change. June 18, they submitted a B-Moore colour (stone brown) for us to match. That means the order is on hold. On june 30th, they approved the sample colour we provided and signed off. On that day, our published lead-time for custom coloured windows with STDL grids was 35 days. I learned this morning the order is scheduled to ship Aug 6th. We actually pulled your order ahead by 9 days (without knowledge of your dissatisfaction this morning). Danny, I am sincerely sorry we appeared to have disappointed you. However for a custom coloured, 468 grid patterned window package; I must side with our production crew. We produced your order in 24 days including the Stone Brown colour.
Next time, we need to better explain the lead-times....in our business what seems to be a simple change (custom colour) literally stops everything cold.
We don't build the windows and colour them, we colour the extrusion then build the windows. (after your paint arrives).
Feel free to call me directly if you think we can do more to assist you.
Sincerely,
Ian ( President &CEO)
Thanks for the time you took to respond - we put a lot of efforts in after sales support - your satisfaction is our long term commitment. Please contact us with any future needs !
thank you kindly Tina for your time and nice words...we are proud to have gained another satisfied client - please contact us should you need anything else.
Good Afternoon Sydney from White Rock,
We have searched the records in Service, Sales and Shipping and have found nothing in terms of phone messages or notes. I would be very happy to take your call anytime, 604-540-0029. If you miss me at my desk, please leave your name and number so I can follow-up personally.
Ian, President and CEO
Thanks for the kind words Dan - we are happy we have met your expectations..
Thank you Sasha - your experience is our best reward - we are glad we could help with your project.
Thanks Brian - and thanks for the business !