Mobilia Canada

The price was a little over my budget. I would have liked it if they would negotiate the price. i found the quality and selection to be good. They were very personal and friendly.

I bought a leather set, only to have it pucker out and sag three days later. The stiching isnt sewn on tightly which makes the whole couch look old and out of shape...imagine...just three days later my couch looks used and old!!! A replacement is on the way. I am hoping for the best but I know that there is a defect in the poor construction of the couch and will have the same problem with the next one. Even when the man arrived to treat the leather, he noticed the poor construction of the sofa and the defects in the stitching of the couches. He stated that they leather was not pulled back tightly when it was sewn on, making it sag, pucker out and look wrinkled. The store has already Mobilia told me that i have to PAY another 10 PERCENT more if i choose to return the second set and select another choice...completely unfair- They say this is their restocking fee. (BEWARE) I am completely maxed out. -Why should i have to pay for their defects of their furniture???They have no right selling poor quality furniture at high prices. I am so sad and disappointed...This has been a really bad experience. Mobilia has no business taking advantage of hard working customers. I feel like i have been taken for and robbed. It will take me the next year to pay off my loan i took out for the horrible furniture i now own. I am really hoping that Mobila will prove me wrong and stand by their name and integrety. I hope to have this resolved and will keep you updated.

italian leather made in China what a scam, the couch arrived with a horrible smell, like it was used on a farm before being delivered, called countless times no reply, lousy store, they should be reported for using fake leather and passing it off as italian leather.Leons is a hundred times better and you dont have to pay for years, and call you right away if you have a problem.

Had I read any of the on-line reviews of this company, I would have stayed away. I wasn't ready for such bad experience! This was as bad or worse than the experience I had with a used car dealership! I normally don't complain and take it - like a true Canadian - up you know what. But I want to take the time to warn all unsuspecting furniture customers : Watch out! The nice furniture inside is not worth the stress of buying it!. The salesmen are misleading! They will promise anything to get the sale, but will not deliver! The manager Ivan ( Mississauga store) is useless, impotent and uncaring! The lady running the warehouse is obnoxious and defensive! Delivery dates ureliable! What hit me the most is the lack of customer care and their attitude. Absolutely no effort to "make it right" or even appologize! Stay away! You have been warned!!!!

I am absolutely disgusted with the poor standard of customer service at Mobilia for associating with a third company delivery that do NOT incorporate customer service as part of their "service" They are NOT flexible and do NOT accomodate Condo Owners who must book the elevator in advance - Supervisor did not even deal with the issue just passed it off to another rep that promised to include a note for the driver that delivery needed to occur between 12 and 3 as I had stressed another tennant had booked from 3 - 6. This was after I had to explain the situation multiple times which was never understood. This company calls only 1 day in advance how can anyone in a Condo guarantee the elevator would be available?!?!?! Sure enough I received a call tonight at 5:30PM stating that the delivery will occur between 3 -6 surprise surprise!!! I was LIVID -left a very upset message for Richard Haan who apparently is a SUPERVISOR with no customer service experience-I'm sure I'll get another load of crap in the morning. Does anyone know if you can get a full refund due to this horrid service??!?!?

I recently ordered a couch from Mobilia in Mississauga, the exact order date was September 8th, 2009. When I purchased it I was told that it was a "special order" because I wanted a different fabric and that it would take 4-6 weeks to arrive at the store. After a month I called to check the status of my order and was informed that "special orders" actually take 8-10 weeks. After reviewing my invoice, I noted that this was correct so accepted that issue as my fault (though I am sure it wasn't as my move in date was October 24th and I would not have ordered a couch with such a long wait time). After 8 weeks I called again to check the status and was told it would definitely be in this month (November). I called again today (November 24th) and was told by the first person I spoke to it was scheduled to arrive mid-December and then by the salesperson who sold me the couch in the first place that it would be the beginning of December but once it arrived in the store it would take an additional week to deliver it. I explained that I am hosting a party on December 5th and need the couch for that date. The salesperson told me that there is basically nothing they could do, this after they told me that they would make a note on my file to ensure the couch was in this month (November). At this point I will probably be lucky if I get the thing by January.

This is crazy. In addition, NEVER ONCE was I contacted by anyone from Mobilia to say that there were any delays expected.

I don't recommend anyone purchase anything from this store unless you don't really care when you get it. Next time I'll pay the extra few hundred dollars and go to DeBoer's!

We purchased a table and chairs from Mobilia in Burlington. When the set was delivered there was a 1-1/2" warp in the table. We called and complained, and they said they would have someone come and repair it. The repair tech came a month later, and said that it definitely needed to be replaced, not repaired. We waited another month, then called back Mobilia. They said the service tech didn't inform them that it would need to be replaced, and that we would have to wait another 6 weeks for them to order it. 4 months after that, and about 30 phone calls later, we finally got the replacement table. I love the styling of Mobilia furniture, but I would NEVER buy or recommend this store to anyone.

I think they are quite over-priced to begin with, but I still ended up buying there just because I can't find the design I like anywhere else....wish I haven't tho.

When the guys were delivering my furniture, they somehow think it is a good idea to drag them on my newly installed floor. That left a good 12" scratch on the floor.
I've called their customer service, and was promised they will look after it, but they never did.
There were also some minor defects on a buffet and hutch (tiny chips) they delivered...Didn't bother calling back again after a few times.

Overall, not very happy with the purchase, but they do have a great showroom with very good product selections.
Selection: 9/10
Prices: 3/10
Service: 3/10

Bought a king size bed in June and was delivered on time. However, when sleep on it, the center is higher than the edges. It took us several weeks to determine the problem is in the bed after we eliminated the other possibilities. In the process, found a screw missing when the delivery guys set-up the bed. Went back to the store and spoke to the manager (Kevin). He wrote everything down and told us the service department would call in the next 2 days but they did not. So, I called them. The lady then said I should have reported the problem within 3 days after receiving it. I told her I am not trying to return or exchange the product but there is a defect in the construction which should be under warranty. In the end, she said she has to talk to her manager and call me back. Did not hear from her again. Such poor customer service and questionable quality furniture is not a place where I will shop again nor would I recommend this store to anyone.

I don't even know where to start with how horrible the customer service is at Mobilia. The problems started as soon as you had paid our non-refundable deposit. We felt like we had bought a real lemon of a vehicle from a sleezy used car salesman. When we got the couch we were so dissapointed with the poor quality that we sold it at a huge loss and are shopping elsewhere. I wouldn't be suprised if this company is out of business soon given it's horrible customer service.