Durabuilt Windows & Doors

Ordered my windows through wonderful sales staff but thereafter everything was a mess....delivery months behind, windows arrive without nail straps, patio doors delivery 3 months behind and once it came to installing glass they discovered they were short of a tempered glass.
Finally they told that the glass has arrived and they will be on site yesterday. Found out they switched the missing glass by taking one from upstairs and left the window open in -20C....no explanation from Durabuilt on why this was done and where is the missing glass piece. I am still waiting on patio door glass piece....this company need to make their delivery team as efficient as their finance team...they are quite efficient in asking for funds. Excellent sales team but worse delivery and installation....stay away from them and check other companies to avoid stress.

I have been dealing with this company for 6 years now and all my customers love the products. I will only use their products they also have good service guys that get the job done fast and good with my customers.

800 Alpha series patio door
New home Nov 2020, sliding door is bowed and allowing draft, noise and light through, door handle is over tightened causing the door to be 1/4” smaller compared to the rest of the door, when closing the door it hits the middle of the jam and then bounces in and the door seal will need replacing, service tech said this is normal for the door and only solution was putting a latch when it’s closed or thicker weatherstripping, I’m extremely disappointed with this door and will voice my concerns to the builder as this door will not be NAFS compliant

Whilst doing my Home Renovations on one of my rental properties I was extremely happy with the service provided by the Durabuilt team. Not only did they provide an immaculate service, they were also very responsive to my needs and any concerns I had. Any work that I was unhappy with they corrected very quickly and were very professional.

Great service, great employees!

Would highly recommend going with another company. I am disappointed in the quality and regret going with Durabuilt. The sales person kept mentioning the lifetime warranty and unfortunately I should have taken a closer look at the warranty before purchasing. I have had my windows for 3 years and already some cranks are broken, and window casings have chips. For the first three years, their warranty covers the part but not the labour. Searched up the price of crank, its $30. They charge $100 in labour to install it with no breakdown (probably incorporating the price of the part in there).

Front door and side light being reordered for the 5th time! You would think after the 2nd reorder someone would be on top of this to ensure this this order comes in right but...no...reordering for the 5th time. This company has no quality control and all managers fail! Outrageous!

Noticed a crack in the window..previously had a cracked window with Durabuilt replaced at N/C after a year now being told this will cost approx $800 as stress/pressure cracks are not covered this was not in our paperwork?
The house is over 40yrs should not have this problem. Waiting for the outcome as I'm willing to pay the $220 labor but not the glass...

Wish there would be more services like yours! At the preliminary meeting, we discussed all the necessary work, chose color options the final price. The master like a real professional finished the work and removed all the garbage after himself. I definitely recommend it!

Durabuilt Windows had a big part to do with our exterior renos. We switched out our old windows for beautiful black framed windows provided by Durabuilt windows. The knowledge and customer service provided by the company from beginning to end was impeccable.

Bought my house with Coventry and 2 years later while cleaning my windows, realized they all look like they are dirty in between the glass, that is a factory issue and now they don’t even get back at me, paid ove 500000$ in my house and that’s what I get.
Durabuilt guys came to look at the windows and agree there was an issue , mark them all with black marker and now I have dirty windows with a black mark in each.