Butler Plumbing Heating & Gasfitting Ltd

Drain Services
Edmonton AB T6E 5P5
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Drain Services
Butler Plumbing Heating & Gasfitting Ltd
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89%

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Reviews by rating (past 12 months)

Reviews for Butler Plumbing Heating & Gasfitting Ltd

Average customer rating:
9.4 10 (174 reviews)

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Mary M from Edmonton
Mary M from Edmonton
2 reviews Edmonton, AB
10/10

Slow running sink and leaky tap

Kevin called to let me know he was on his way and arrived right when scheduled. He fixed my bathroom sink and leaky tap, leaving everything immaculate. I will definitely be using Butler Plumbing in the future.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the review. Call us when you need us Mary.

Nikki Crook from Edmonton
Nikki Crook from Edmonton
1 review Edmonton, AB
10/10

Replaced Delta shower cartridge

Excellent service, Clint explained everything replaced the shower cartridge and even swept the floors! Clint phoned before he arrived which was great since I had to drive my kids to school

Approximate cost of services:
$368.03
1 of 1 people found this review helpful.
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Company Response

Great to hear. Glad everything is working good. Happy to help.

Kelly
Kelly
8 reviews Edmonton, AB
10/10

Hot Water Tank Replacement

I am very happy with the service that Travis provided. He was prompt, courteous and took the time to explain the new hot water tank to us. Travis answered all of our questions and left the work area nice and tidy. Thank you!

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

Kelly, Thanks for the review. I really appreciate your time. Our business relies on referrals and great customers like yourself.

Lee Palmer from Edmonton
Lee Palmer from Edmonton
1 review Edmonton, AB
10/10

Hot water tank replacement, water softener installation

We had a few quotes from other contractors and were impressed with the options provided. Dan was on time, professional and considerate while completing the work that was estimated. We are very happy with the product that was recommended to us and what we chose to install. There are 3 females in this house, so it is very nice to have hot water again.

Approximate cost of services:
$3,300.00
1 of 1 people found this review helpful.
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Company Response

Lee, thanks for the review. We appreciate good customers like yourself as much as the females in your house appreciate the restored hot water.

Greg Whelan from Edmonton
Greg Whelan from Edmonton
7 reviews Edmonton, AB
10/10

Plumbing

Travis from Butler Plumbing was a pleasure to work with. He was friendly, professional, knowledgeable, respectful and went above and beyond in helping us with our kitchen sink repairs. We will definitely be using Butler in the future and highly recommend their services for anyone looking for a job well done.

Thank you Butler!!
Greg & Amanda

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the review Greg. Glad to help out.

Lyudmyla Spivak from Edmonton
Lyudmyla Spivak from Edmonton
1 review Edmonton, AB
2/10

Clogged drain problems

I had Travis Grams here to fix a plumbing problem. Nice guy, nice work, but he arrived 30 min late and charged me double (work was done in 1 hour, but he charged me for 1.5 hour labour and $50 extra). I think 288.75 per hour is too expensive for such job. I need to work 30 hours to make this payment.

Thank you for your response.
Travis arrived at 9am and work was done at 10am. After this he slowly organized his tools, went to his car to prepare a bill for me and came back 15 min later. In my opinion this part of his job shouldn't be charge as labour.
After I paid $50 for tools your employee used, $60 for dispatching - What for was $110 paid? What is exactly "labour" if tools and dispatching are paid separately?
I paid extra $55 for bill preparation and his break as well. It seams to me as I paid $288.75 for one hour job.
This was very good lesson for me how to order any service in the future.
I hope my review will be helpful for people looking for a good service, and who does not want to overpay for that.
Anyway thank you for your job and be happy!!!

Approximate cost of services:
$288.75
2 of 3 people found this review helpful.
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Company Response

I'm glad we got the kitchen sink draining properly. I'm sorry we were 1/2hr late. We are usually better than this, at least calling if necessary. We were on site for more than 1 hour, and that is why you were charged for 1.5 hours. The $50 charge is for the use of our drain augering machine which was necessary to fix your issue. I'm sorry you feel we are too expensive. Thanks for the feedback.

Thomas from Edmonton
Thomas from Edmonton
14 reviews Edmonton, AB
10/10

fixing leaks, replacing toilet

Had these guys come out and fix a few plumbing issues around the house - they checked, double checked, and triple checked their work, and found other leaks I wasn't aware of. These guys taking the extra few minutes to check their work probably saved me thousands in potential repairs. I'll be using them exclusively in the future.

Approximate cost of services:
$380.00
1 of 1 people found this review helpful.
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Company Response

Thomas, Your comments mean a lot. Glad to help.

Lisa Latimer from Edmonton
Lisa Latimer from Edmonton
1 review Edmonton, AB
10/10

basement hook-ups

They were on time, polite and they new what they were doing. They went over and above what they came there to do. I'm telling all my friends and neighbors about Bulter Plumbing and we will be calling upon them again in the future.

Approximate cost of services:
$970.00
1 of 1 people found this review helpful.
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Company Response

Thanks Lisa. Hope you enjoy your renovation. Thanks for your help over the years for my family.

Margaret Bisgrove from Grande Prairie
Margaret Bisgrove from Grande Prairie
1 review Grande Prairie, AB
0/10

Plumbing problem

I had Travis Grams here to fix a plumbing problem. Travis was prompt, professional and friendly. He made it very clear what my problem was and the work he had done. Thanks Travis, much appreciated.

Approximate cost of services:
$263.00
0 of 1 people found this review helpful.
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Company Response

Thanks Margaret. Looking forward to helping you out again if the need arises.

Mandy from Edmonton
Mandy from Edmonton
1 review Edmonton, AB
10/10

Kitchen drain snaked

Dan was a super friendly, professional and proficient plumber who managed to fix my brutally plugged drain while making me laugh. Water was not draining at all from our kitchen sink and he persisted and it is now draining better than ever. This is the most positive experience I have had with a plumber and no doubt, we will use Butler again!

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Great to hear. Glad everything is working good. Big thanks.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Butler Plumbing Heating & Gasfitting Ltd

Providing both Commercial and Residential plumbing and heating service in Edmonton and surrounding area with over 30 years experience. Butler Plumbing is dedicated to our customers while providing reliable, honest, high quality service. Customers can rest easy knowing the job is being done professionally, with all work guaranteed. Customer Service, ...
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