Rob's Albertan Service Experts

The installation crew showed up at the time proposed . They had all the materials required including pre-messured duct transition pieces . They were pleasant and the lead Tech. reviewed their plans with me to ensure that there was not something I knew of which would change plans and so I understood plan . They set about their work in a most efficient manner . The work was done far quicker than I had expected. They cleaned up the area well on completion . The price was a bit more than I had originally had anticipated( not the responsibility of the installation crew ) but I am satisfied . The City of Edmonton inspector , who was more thorough and detailed than I had expected , said that they had done a quality job !! The lead Tech was Rob and his crew was Sam & Josh.

I have always been please with Rob's Albertan service. I did not get a call the fall for furnace tune up. But I always phone anyways. I always ask for the service technician - Russ. He does an excellent job. Knows our equipment which is a bonus. Totally looks after our needs.

Professional, thorough, the tech did his job . That's what I paid for to have it done correct the first time .
I will call the back anytime ,it was a pleasure and a relief.

Look out! Called Robs Albertan today to have a tech come look at my furnace which was not heating. Not my first choice as I have had work done in the past and since been pestered by their call centre and junk mail, but no one else was available. Tech came, was in furnace room for at least 45 minutes, comes out to tell me the flame sensor has failed, which in turn has damaged the gas valve and will likely have damaged the control panel as well, though that wouldn't show up for a few months. Cost? About $800 to fix the two parts that were "broken" today and if the control panel goes in a few months and supposedly this is likely, that'll be another $900. So the tech says, since you're halfway to the cost of a new furnace, why don't you talk to a comfort advisor about replacing your furnace? Yikes! I talked to some friends who thankfully have more knowledge about furnaces than I and each one said that sounds like bs, take the flame sensor out and clean it and see if that fixes your problem. So what do you know, husband removes flame sensor, it's clean as a whistle, reinstalls it, start furnace and it's working great! Huh. Yep, I do feel like I narrowly missed being tricked out of at least $800 or as much as the cost of a new furnace.

Excellent and very Professional. Ted was our account manager and from that first consultation I knew it was a 1st class operation.
The people installing were true professionals as well. After work was completed, everything was cleaned up nice. Ted was excellent walking us through the steps and follow up. I highly recommend this company.

Very pleased with Ally, our sales consultant. Polite, informative, and not pushy while showing us our options. Our installer Jason, and helper (didn't get his name ) were friendly, very hard workers, and didn't make a mess. Did a great job, making it a little easier parting with our hard earned money. Sent them home with homemade brownies, as they worked all day non-stop. Ally returned a few oweeks later to check up, just as he said he would. So far, we are extremely happy with end result, and so we will get them to do the yearly check-up.

Dave surveyed the home and explained everything which is best. Furnace installed as promised and the service is great, the Technicians were punctual to come on time, spread floor coverings to protect the floor, both did a great job and made a thorough clean-up after. After a couple of weeks the salesperson came back to re-assess the work and handed the copy of the permit application for the city inspector to inspect.

Ted, our sales rep, was thorough and provided us with several options with no pressure. The install went well with just a few snags but in the end it all got fixed. The furnace works beautifully. We would recommend them for your furnace needs.

Installation of a Navien water heating system was rushed as the team showed up late and had to leave early. There was a gas leak from one of the new gas fittings and when we called in the evening to complain of the gas smell it was not dealt with immediately as it should have been.Two days later. We were sold this item without proper assessment of our system which has low-flow faucets. Two weeks later, still waiting for resolving the problem.

I contracted Robs Albertan to replace and upgrade my entire home mechanical system - First to remove existing furnace and install a new furnace and add an AC unit. Then to replace water system to a demand water system with a water softener. And lastly to add a garage unit heater. There were many issues that the installers needed to address and they did their work in a most professional manner. Our sales person Ally was great in his information and help in all the upgrades we were undertaking. Even once the work was completed we did have a minor issue which their techs fixed in very short order. I would recommend Robs to anyone looking to have home mechanical work done!