Not to sure if this will affect anything as the company already has negative reviews against and does not seem to care. Anyway purchased my hot tub from them 4 yrs ago price was right and the sales staff was helpful. Because I live out of town made a ageement that any service work would be done by me and they would just ship the parts. To date I have had to replace the topside controller, circuit board, and now the pump motor is shot. Every time I phone up they keep telling me that it is not under warranty and refuse to do anything about it. When I talked to the service person about the motor he said it had to be serviced every 2 years even though the manual says nothing about the motor end or pump end needing to be serviced. When I pressed him about it he made the snarky comment that they didn't tell him when he bought his car that he had to check his oil but he knew he had to do it. ( by the way got out my truck manual and right in maintenance section it says to check your oil). So if you are thinking of buying a tub I would run away as far as possible from this company as their customer service is non existent.
- Approximate cost of services:
- $6,509.00