Reliance Superior Heating & Air Conditioning

My first experience with Relaince was to diagnose a horrible noise coming from my furnace and give it a tune up; Rob T was friendly, cleaned out my poorly maintained furnace and recommended the protection plan for the motor that was sure to die. Lucky for me I took the plan, after a few weeks my motor did die (our first night below -20 of course!) and this time Jose M was to the rescue! Within 2 hours (!) he came and confirmed the motor that needed replacing, went across town to pick up a rare part for my older model furnace and had my furnace running smoothly and quietly - I barely had time to pull out my extra sweaters and blankets and my heat was back on! :) thank you!

We required service on our furnace, the service technician, Brent was very professional and kind. He explained what the work he was doing and informed us of any follow up work that was required on the furnace. He was on time for his appointment which was very important as we are a busy family. Also, his explanation of what was wrong was informative and helped us to better understand how important annual maintenance is on our furnace. I would highly recommend him and the Reliance company because of the service he provided.

We chose Reliance Superior to replace/install our furnace.

A few months later we noticed that our thermostat was not working properly. Changed the batteries, but still could not properly maintain a temperature in the house. Purchased another thermostat and realised that we could not update it cause the third wire was never fed up.

Contacted Reliance and scheduled an appointment to see what could be done. Technician called to say they were on their way and ask for a few details. A few minutes they called back to say that they probably would not be able to complete the work and an electrician would need to be called. If I still wanted him to come, it would be $99 for the service call, plus whatever charge for the electrician. I canceled the appointment. Pretty frustrating considering the appointment had been made a few days prior, and they tell me this when they were supposed to be on their way.

Called another company. Found out that rather than running the third wire to update the thermostat, Reliance had installed a toggle switch at the furnace. Making it impossible to update our thermostat. Laziness? Set up for future business? Cost us another $150 to have it fixed.

Service from Reliance was and always has been prompt and professional. Best company I have worked with over the last forty years as a home owner. Thanks again to Brent Harris for his work today to fix my furnace.

Great Service technician. Friendly and very informative. I appreciate the time Terry I. took to answer my questions and provide helpful tips. The whole experience gave me peace of mind.
Thank you Terry

I want to thank robert tomlin for maintenance of my furnace every question was answered.i will be following up on his advice, and hopefully I will get him back next year and tell him money was saved.

I had chosen Reliance Superior for the installation of my new furnace through the Hydro Program.

The installers Nigel & Ben were professional and hard working. I would like to thank you and the installers for the job well done. The job was done 100% from the beginning to end. I am very satisfied. I would recommended your company to others.

service guy Terry was excellent ,new his stuff and fix our issue right away. But dealing with their call centre was a a most frustrating experience ,said i was not on the cust. list but have had a lot of things done and NO i dont want a service plan because i still have warrenty . thanks again Terry

I encountered problems with equipment and phoned the call centre, however they did not help or improve the situation. Thankfully I got in touch with the local service manager, Jaroslaw Klimek and he was able to take time out of his schedule and personally come down to resolve the issue. I highly recommend this company to anyone.

Very happy with Robert who came out to install a new gas hot water tank. He came early the next day to replace our old tank that had flooded the basement the night before. Reliance Superior will come out in the evening as they have 24 hour service.
Very quick and professional service. Other products services and follow up discussed knowledgeably. Thank you!