Reliance Superior Heating & Air Conditioning

Heating & Air Conditioning
Winnipeg MB R2J 4G7
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Write a Review

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HomeStars
Heating & Air Conditioning
Reliance Superior Heating & Air Conditioning
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93%

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Reviews by rating (past 12 months)

Reviews for Reliance Superior Heating & Air Conditioning

Average customer rating:
9.3 10 (486 reviews)

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Nork in Winnipeg
Nork in Winnipeg
1 review Winnipeg, MB
3/10

Furnace maintenance

The service from the technician was excellent he checked everything very professionally and was very happy. However in order for me to make the appointment for him to come I had to go to great effort because of your website that indicated there was no days available to come and do the maintenance. I finally got a hold of an on line operator who finally connected me with the company in Winnipeg who finally were able to assign a time which ended up being the next day to do the work. The original operator told me that Service would not be available till next year

Approximate cost of services:
$13.00
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Company Response

Hello,

I"m so sorry for the issue that you had experienced with our online booking option. Thank you for bringing this to my attention, I will certainly follow up on this. If anything else is needed please email me pkirby@reliancecomfort.com ~ Penny

Rick Schween in Saint Andrews
Rick Schween in Saint Andrews
1 review Saint Andrews, MB
10/10

Service LENNOX Furnace under Warranty

We were experiencing a noise when the furnace kicked in but it seemed it was coming from the gas meter itself... After Hydro replacec the meter and regulator twice we discovered the noise and vibration was coming from the furnace. Your service tech TERRY IRVINE was very proffessional and courteous. He arrived on time and quickly diagnosed the problem. He has ordered the part and intends to return later today to install it. Wow !! Great Service and a valuable rep for your company. Thanks for his fast, freindly and thorough service.

Approximate cost of services:
$0.00
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Company Response

We are so happy to hear about your great service experience. Thank you very much for your awesome review, we appreciate it! ~Haley

Private User
Private User
Private User reviews Winnipeg, MB
2/10

Bathroom sink work repair quote

I wanted a free estimate/quote from this company to fix my slow draining bathroom SINK. Sadly, they wanted to charge me $120+ just to come do a diagnostic check! How terrible! Be careful of this company & others like it. MOST other companies will give you a FREE ESTIMATE before they do any other work. This is simply just greed & gauging people's wallets! Not impressive. I suggest doing some research before hiring this & other companies.

Approximate cost of services:
$120.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi there,

I'm so sorry to hear about this. Please email me directly and I would be happy to help. My email address is pkirby@reliancecomfort.com ~ Penny

JP in Winnipeg
JP in Winnipeg
1 review Winnipeg, MB
8/10

Annual Service of Furnace and A/C

We are long time Superior customers. We are new to the Home Comfort Plan, and our first experience for the annual service was excellent. No surprise costs. Terry I. was the service technician, and we would recommend asking for him.

Approximate cost of services:
$0.00
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Company Response

This is great to hear, thank you for sharing your recent experience and for being a long time customer! ~Haley

nandkg from Burlington
nandkg from Burlington
1 review Winnipeg, MB
10/10

Annual furnace maintenance

We called Reliance to book our annual furnace maintenance. The service technician Alex was on time, he explained what he was going to do, and was very professional. We are always very happy with the service provided by Reliance. He took the time to answer all our questions we had.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

This is fantastic to hear, thank you so much for your feedback! ~Haley

Edwards Family in Winnipeg
Edwards Family in Winnipeg
1 review Winnipeg, MB
10/10

Hot Water Tank - Side Vent

Jack came to inspect the site for the work we planned. He gave great insight, advice and helped us with future planning. With a little luck he will be your next technician too!

Approximate cost of services:
$2,000.00
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Company Response

That is so great to hear. Thank you Edwards family for sharing! Mandy

Gary  in Winnipeg
Gary in Winnipeg
1 review Winnipeg, MB
10/10

Annual furnace maintenance

We called Reliance to book our annual furnace maintenance. The service technician Terry was on time, explained what he was going to do, and was very professional. We are always very happy with the service provided by Reliance.

Approximate cost of services:
$119.00
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Company Response

This is so great to hear! Thank you Gary for sharing your experience and for choosing Reliance Home Comfort! ~ Penny

Jh in Winnipeg
Jh in Winnipeg
1 review Winnipeg, MB
10/10

Air conditioner

I WAS VERY PLEASED WITH THE SERVICE I RECEIVED and would recommend this company to all my friends and family. I needed an air conditioner because we were in the middle of a heat wave, and my husband does not tolerate the heat because of poor health.Thank you very much for coming to install the unit so quickly.

Approximate cost of services:
$3,051.00
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Company Response

This is so amazing to hear! Thank you very much for your awesome review! -Haley

Pauline  in Winnipeg
Pauline in Winnipeg
1 review Winnipeg, MB
10/10

Need a new hot water tank

I was really impressed with reliance, I thought I was waiting for a phone call between 7 and 11 in the evening as to when they were going to be here I showed up home around 5:30 and he was there. I was really really happy that he was there he did the work took the old water heater out put the new one in and he (Robert Allard) was very pleasant to talk to. He answered all my questions and showed me things of what you have done. I would definitely recommend this company to anybody and might be getting them to come back to replace my air conditioner when that time comes. Great work

Approximate cost of services:
$0.00
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Company Response

This is so amazing to hear, thank you so much for your review! -Haley

Shawn in Winnipeg
Shawn in Winnipeg
1 review Winnipeg, MB
4/10

Took 4 appointments for someone to show up

We've had Reliance out to service our air conditioner and install a new furnace in the past and have been happy...until now. This spring our air conditioner wasn't working so I booked an appointment for June 10th. No one showed or called. I called tbe next day, got an apology and rebooked for June 17th. Again, no show and no call. Thank goodness it's bern a cooler spring, so I was patient again and rebooked for June 21st. Yup, again no show and no call. When I phoned I got lots of "sorrys" and "I don't know whys" but I gave one last chance and rebookedfor June 23rd. This time I did get a call and Rob showed up and quickly fixed our problem. Rob was great, but seriously, it took 3 missed appointments to finally get someone out. The work done, as it has it the past, has been good but because of this experience I would seriously consider never dealing with them again.

Approximate cost of services:
$0.00
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Company Response

Hi Shawn,

I apologize for this experience and would like to look into this further. Please email me directly pkirby@reliancecomfort.com for assistance.

Thank you,

Penny

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Superior Heating & Air Conditioning

At Reliance Superior, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our ...
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