I had a door to door salesman sell me a rental hot water tank. It would be under warranty and I would have the charge added to my hydro bill each month.
The installation went well and I had no complaints.
About a year later, we decided to sell and buy somewhere else. The new owners weren't wanting a rental so we bought out the contract for more than the tank was worth.
We bought it out before the date that reliance had set aside as the deadline since our house was in their possession before the deadline. At their deadline, they charged me a second time, I didn't have the money in my account to cover another thousand dollar payment, and the payment bounced leaving both of us with a bank fee.
About a week later, I got a call from a pleasant lady at reliance, she told me they had made a mistake and would refund me my bank fee. I hadn't even known that it had occurred, so she left me her information for me to get back to her. I saw the fees, was very impressed with their service, and decided not to call back asking for the fee since I was impressed that they had called me and admitted to their mistake.
About 6 weeks later, I get another call from someone from reliance saying I owe them money. I explained what happened, and he cut me off before I could finish and demanded credit card information saying I owe them while raising his voice. I got upset and tried to tell him what happened again, he again cut me off and rudely asked Fort information. I finally had enough and told him to send me an invoice. He aid fine and line went dead.
I ended up getting the invoice and didn't pay it since like their first customer rep said, it was their fault. I got several notices, computer calls late at night/early morning, and finally a notice saying that they were sending my account to a collections agency to get the $25 fee from me. I finally paid it just to be done with them.
I had a great experience until I had to deal with some of their customer service reps. After that encounter, I will never deal with them again (and I'm young enough that I'll likely need 5-6 hot water tanks in the future) and I would recommend not using them especially if you might sell your house at some point.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for bring this to our attention Eric. What you have gone through is absolutely unacceptable, and I am very interested in trying to make things right. Please contact me at rpratt@reliancecomfort.com with your name, address (where the hot water tank was installed) and phone number, and I can start looking into it. Thanks. -Ryan