Poor workmanship and high, misleading prices
Update: While the work didn't turn out the way I had hoped, Handyman Connection did work with me to bring the price charged down to a more reasonable amount. I give them credit for that.
I hired handyman connection to do a few small exterior jobs. The quote for the first few things seemed reasonable, so I asked them to provide a quote on a few other things. The second quote seemed very expensive and I immediately decided not to move forward with any of that work. Our craftsman started doing the work from the first quote, but only stayed for about an hour the first time and barely got started. When he returned, I wasn’t home. I wasn’t impressed when I saw what he had done. He used white caulking to fix screw holes on our blue siding. He also put multiple plain metal screws into the front of some loose window trim (dark blue in color) he was supposed to secure. Both jobs look terrible. I might have been alright with his approach if he’d consulted me first and we had discussed what other options were available, but he didn’t. At this point, I asked to delete one of the biggest items on the quote (a repair of our garage chimney, which needed to be sealed and straightened out). Most of the other items on the quote were small, such as repairing holes in siding and securing the loose window trim. Handyman Connection responded by reducing the quote that was around $1,000 by $75. I then asked for an itemized breakdown of the quote. It took them several days to respond and when they did, the pricing made no sense. The smaller, quick items were priced higher than the two bigger items (the chimney repair and parging for two basement windows). I asked for additional items to be removed from the quote and once again the price was barely reduced.
I complained about the pricing and the workmanship, and we still haven’t resolved things over a month later. The window parging turned out alright, although I’m skeptical of how well it will hold up over time. Our craftsman is apparently finished now, but he didn't do a couple of the small things that weren't deleted from the quote. The work that was done was very sloppy and the overall pricing makes no sense. I would only hire Handyman Connection if you’re desperate and you don’t care about cost or workmanship.
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for sharing your review Sean. I understand that you and Karen, our Office Manager, are currently working through the final negotiations. I understand the difficulty in working through this particular project with you as most of the communication has been via email, after hours, we always prefer to deal with discussions over the telephone in order to allow back and forth conversations for clarity. We appreciate your business and have been responsive to your concerns and requests throughout this process.