Woodpecker Hardwood Floors (2000) Inc

The installer was unfamiliar with equipt, and caused 3 months delay.
It was good product, good price, good service. The problem with humidity gauge caused delays in the finishing of the project.

Ended up having to take Woodpecker Hardwood Floors 2000 Inc. to small claims court. The case was ruled in our favor in April 2008 from Honorable Judge Ball (Surrey Provencial Courts) .

Our salesperson was extremely knowlegeable, helpful and patient while we picked out our colours/model of flooring. He gave us some time to sit with a sample of the product to ensure it would be a fit for our home. I would not hesitate to reccommend Woodpecker's products and services to anyone.

I purchased hardwood floors from Woodpecker Hardwood floors in 2001. They were over 4 weeks late in installing my floor. I constantly had to check up on them and harass them in order to get any information as to what was happening with the delay.

In order to accomodate for this lateness they did end up providing the baseboards for free.

The overall end product was very nice and dramatically increased the resale value of my apartment.

That said, because of their poor customer service, I would not work with them again and would not recommend them.

The floors were recommended by the company, knowing we had children and dogs. The floors were ruined because they did not stand up (within weeks) but company refused any responsibility. We are now replacing floors at our cost.

We had to get the Better Business Bureau involved and and engineering firm. Poor work standards - the boards were not flush with the wall. It took over a year to get this resolved. Watch out for Woodpecker.