we put windows on the entire house with a massive bough window in front...so far 6 of them are completely useless and a real eyesore in fact we cant see out of them.....have tried fro over 2 months to get some service on the defective products they sold us and now they are demanding $600 dollars as a service charge....we got the windows because my husband has been ill and we are close to retirement with only myself working.....it is not our fault Thermal Build put defective windows in the majority of our house ...they tried to get me to void my warranty by telling me to install the windows myself .....of course it would void my warranty and you can be sure more windows will be defective.....do yourself a favor and get your widows anywhere else as this company not only makes a poor product but don't stand by the warranty....which was the reason we dealt with them in the beginning!!!!!!!!
we will see how they deal with CTV ....cant wait to see their defective product on the news....
- Approximate cost of services:
- $12,000.00
- Company Response
"Hi Roxanne, we are sorry to hear that you have not enjoyed the same positive product and service of so many other reviewers. Installing the windows yourself can save you money initially but can void the warranty. We are always happy to both install windows and provide service for our clients. Depending on the nature of the situation, there may be a cost for the service which we indicate up front, as you have seen. We are happy to still provide you service on your windows and you can contact us directly at your convenience".