Paul's Restorations

From start to finish they were there for us. Many thanks to SHANE, you went above and beyond. The initial cleanup people Sylvia and Tim took care of cleaning up the flood waters with precision and were a calming presence. Tanya and her clean up crew left my house spotless. They were gentle with all my antiques. Dominic, did a good job with the wall repairs, painting etc. Thank you again for everything.

Had a basement that flooded, insurance company sent these guys with Brent being the man in charge of measuring and my contact. They arrived pretty quick and the people that came were very friendly. We decided that they we can do the tear down and rebuild and we need them to do the sanitizing and drying it all out.
Initially I thought they were doing a good job, that is until I read the report. The measurements were way off on more than 1 area, after bringing it up to the insurance company I got another email stating how wrong I was. So with a video camera and a measuring tape I had to prove it to the adjuster and when he received that everything was set straight. I would not use these guys again!!

I had my fist experience of dealing with a flood in my home, that ruined my finished basement. My insurance company put me in touch with Simon from Paul's Restoration. From day one, I had nothing but a good experience with this company, due to the customer service that was derived by this man. He came out that 1st day and was available to answer any questions I had, at any moment, from that day forward. They completed the cleanup work the next day and when I chose to go with them for the renovations, the service level did not change. They gave me a timeline, and he did his best to deliver the service under that day set. even considering the crunch of Christmas, he did his best to have his service men there on time and completed on time. The most impressive point about this company was Simon and his attention to delivering the best customer service possible. No matter what time I called him, he answered almost immediately. Even when I did have an issue, he fixed the problem. When being a woman, and dealing with a contractor, this can be intimidating at times, however he always gave me the information I needed to make the best decisions for my new space, and was fair and considerate when having the work completed. I would recommend this company in the future without a doubt. I am happy with the final work, and the time frame in which it was done.

I was devastated with the damage. Paul's highly trained staff calmed me down and reassure me and within an hour had cleaned up everything. They fixed and rebuilt where necessary every damaged area. They were so kind,compassionate and professional! I couldn't be happier with the outcome. They were quick and my home looks even better than before the flood. Every question I had they answered for me and walked me through every procedure that would and was taking place. There were no secrets or surprises. They were respectful to my times and always had a smile . I love how they took the time to make sure I was happy with every job they did and how wonderful my home looks. They are amazing. Thank you to all the staff at Paul's.

I would not recommend this company under any circumstance. We had a minor basement flood in 2014 and our insurance company sent them over. Initially I thought they were doing a good job until I inspected the area myself. They left wet insulation in the walls that was very obvious. I had to call them back again to deal with wet carpet they left. They only removed wet items the first time and subsequent times left the wet garbage at my house. Even the first day them came over the did not remove all the wet garbage from my house.

It is important to remember they are really working for the insurance company and not you the homeowner.

After the remediation work was done I hired a different contractor to restore my basement.

Our home was vandalized and flooded. When I called my insurance company they sent out Paul's Restorations to clean up. I was quite impressed with how quickly they got all the water cleaned up, and the carpets ripped up. However, things quickly declined from there. The work took a total of 21 weeks to complete, and I use that term loosely as there were a few little things that were missed and I was so fed up with dealing with them that I let it go and did the work myself. There was little to no communication from them, and when I would inquire about something getting done I was made to feel as though I was a nuisance to them (particularly when dealing with Joe B.). Our bathroom floor was installed and the work done looked like my children did it - rough cuts, incredibly sloppy caulking, and lumps of cement left under the flloor (I made them redo it with a NEW installer even though they wanted to send the same person). I would NEVER recommend this company to anyone and in fact, I have told everyone I know to NEVER use them!!!!

Brian Schoner of PR Paul's restoration dealt with the Ins. company on our behalf. In spite of a very busy time the july flood they managed to do a great job in a timely manner. Thank God for PR. My Ins co. didn't make me feel like I was in good hands if you know what I mean.PR, Brian saved the day for us and eliminated all the grief and hassels. Bravo PR & Brian!!!