Consumers Choice Home Improvements

Great service from sales, management and installation. Had 22 windows installed and 1 patio door, done in exactly 2 days. Installers were excellent, from removing old windows to caulking and capping, professional and skilled! Highly recommend Consumer's Choice Windows and Doors. 100% satisfied and pleased!!

Would not recommend - We chose Consumers Choice based on a recommendation from a friend. Ordering the windows and doors was quite easy, they came to use. We had to provide a 10% deposit, no issues. Everything went downhill after that.

We had a scheduled time for measurements, my wife left work early and took a half day. They called after my wife was at home to advise they wouldn't make it. We arranged another time which worked out. Six weeks went by after we confirmed the order and we heard nothing, I called them to follow up, no answer so I left a message. I received no call back. A scheduled installation date was on the invoice which I arranged to have off work. We received an automated email rescheduling at 10:30 pm the night before the scheduled installation. A few days before the next date we received another automated email rescheduling, another vacation day gone. Finally the installation occurred. The installers were very good. The handle we bought for $250 was immensely cheap, it is light and floats around...would have been better buying from Home Depot. The door was missing plate covers and some other piece which was meant to close a gap in the door. The installer made a note on the paperwork of the missing pieces and called the office to advise, said they would get in touch with me. After a few weeks I called and emailed but received no reply. Finally I received a customer satisfaction survey. I gave a low score, and received a call back.

I was mailed the door wedges which ended up being too big and are now causing the door to stick. I have a gap between the door and the door frame. Now I have to contact them again to try and resolve this. This has been the worst experience I have ever had with a company.

To add insult to injury, after complaining to the friend that recommended them I found out that she didn't have to pay any deposit, that she received a discount on her windows and another rebate (the rebate was no longer available when we ordered).

Consumer choice did an amazing job at my house, the installation, the communication, the cleanliness and the cost.l would recommend anyone for a quality job.They were on time each day.

First time dealing with Consumers Choice, and it look like it will be that last time…… we bought a front door that was one of their top doors and the glass came defected with a slight fracture, we sent pictures and they came back telling us the following (I have review these photos and cannot see any visible defects that would warrant glass change), they are telling me that is ok to have an imperfection glass for a very expensive door, We bought from Consumers because we were told they were a reputable company to deal with. I guess they are not, will not be dealing with this company anytime soon, too bad because I was going to use them to replace all my windows. 10/05/17... just like to update that Graham From Consumers Choice have contacted us in regards to our issue with our glass and he wants to make things right for us and have decided to change our glass on our Door, just like to be fair in regards to my review, i will edit final results once glass has been replaced

From beginning to end this was the most satisfactory Reno experience ever. We received excellent advice on colour, superb installation by real pros and a final accounting with no surprises and even some extra work without charge.All this led to a beautiful result which has added an astounding amount to the curb appeal of the house. We couldn't be more pleased.Thank you to "Stan the window man."

This is the second time Consumers Choice is doing work for us. And because of the great first experience, we decided to use them again to replace all the windows in our home, even though the price could have come in a bit cheaper using another company. The ladies [Jeanie] at the office were always helpful with any questions we had. There was a small hiccup with a missing part of the patio, and they got working immediately and quickly sorted out the problem. We were charged a small fee for removal/replacement of the blinds, including the patio shutters. The installers did not have to remove those shutters, and when I called the office, without any running around, they contacted the salesman, who immediately discounted the cost of removing the shutters from the total bill, without any problems. The installers [Bronco & Meisha], worked very hard and diligently installing the windows in 2 1/2 days. There were no dilly-dallying on the job. Took their necessary breaks and then just continued on. They are a pair of hard-working young men, trustworthy and respectful and they did an excellent and thorough job! They took care not to make too much mess and cleaned up afterwards [of course replacing all the windows, the house got dusty, but that is expected]. They answered all the many questions my husband asked, [sometimes the same questions were asked again and again], with patience and respect. They also helped us to clean the outside of all the new windows, and replaced all the blinds properly. Our second experience using Consumers Choice is again a great one and we thank Bronco & Meisha for doing a great job and Consumers Choice for their excellent service and reliability [something that's sometimes missing in the Services Area these days]. Thank you and we will, hands down, certainly use Consumers Choice again if we have to.

From initial consultation to finished installation I felt CCH had our interests at heart. They were quick, efficient, professional and knowledgeable. We were told about what special offers and pricing were available to us at the time - all of which we were unaware of - I would recommend them wholeheartedly.

I was looking to have some floor to ceiling, wall to wall windows installed as well as some new doors.
I researched many company's and got many quotes. Consumers Choice was my pick.
The job was done well and looks amazing. The installers were polite and friendly.
The work area was cleaned, garbage removed. Installation went to my satisfaction.

I would recommend this company to anybody, and will use them again myself.
I rate Consumer Choice a 10+

Excellent work, love our windows . Finishes are beautiful too. Very professional. Loved talking to Jean, such a nice lady.
Would definitely recommend this company to our friends, family, and neighbour's.

had new doors installed. they took away my existing hardware. when i called them they said they would return my hardware. after two weeks i phoned to see where my hardware was. i was told they threw it in the garbage & i couldn't get it back