Totally NOT happy about their emergency service. They have incompetent technician who make the leaking even worse! Yes the technician came 30 minutes after our call, no complaint about this; but the technician didn't know how to fix the leaking and made the pipe leaked more. The worst part was that he said he's too tired (yes it's late night, otherwise we won't call an emergency service) and left without we mutually agreed. We called in his office the next day and complaint to his manager. His manager said they are still going to charge us no matter what. As long as the technician arrived, even though he didn't fix anything!! This is totally a ripe off ... $800+ for having a technician went there and made the problem worse!
- Approximate cost of services:
- $800.00
- Company Response
Thank you for sharing this review. I am sorry to hear that you weren't receiving the service that you expected. We truly care about your feedback and we work very hard to provide fast, professional service to the highest standards at a fair rate. I would really appreciate the opportunity to speak to you further about this so I may gather more specific details regarding your experience as we take customer service extremely seriously here at Milani. If you could please give me a call when you have a moment at (604) 430-2603 I would greatly appreciate it. Thank you - Nicole W.