Via our contractor, we recently hired Craig Lowe and his company, Lowe Painting, to refinish a large board room table we purchased for our new office. The table colour was burgundy, and we wanted the colour to match the rest of our office furniture: a dark black-brown.
Craig gave us a good price for this work, and then came and took the table away to his studio. Craig intended to sand the table (I believe), prime it, paint it, and finally, lacquer it.
This was a challenging project: the dark paint colour would show any imperfections, and we also needed the finish to be glassy-smooth and able to stand up to daily wear and tear.
Craig worked long and hard on the table, and the final product was very good. But Craig was not 100% satisfied with the end result. While the colour was excellent and the finish was bullet-proof, there were a few minor flaws in the finish. I did notice these imperfections, but I didn't say anything about them. As I said, overall the quality of the work was very good.
However, without any prompting on my part, Craig Lowe demonstrated to me that he has personal integrity that is very rare in the contracting/construction/trades. Without getting into further detail, I will say that Craig surprised and impressed me with his solution. He made a HUGE effort to make me happy.
When I asked him why he was doing this, he said "because it's the right thing to do."
Very impressive. Thank you, Craig!
- Approximate cost of services:
- $0.00